Best Buy — Local services in Houston

Me and a friend walked in and looked around for what we were there for and ended up needing help. We seen this young lady employee walk across the floor and asked for help. She kept walking while saying "hold on." Now that would have been perfectly fine, if it wasn't for the way it was said and done. In fact, I and my friend could actually feel the negative Ora and it was all over the young lady employee's face. Made us feel as if we were a bother. We both acknowledge that. Unfortunately, this was not the last encounter with the young lady employee. Me and my friend ended up standing in line for help. No biggie. When we got to our turn. We spoke with the guy employee and explained what we were there for. I and my friend were asked by the guy employee who was helping us to come around to the side of the counter were he was standing to view the monitor and look at the items we wanted. He then stepped away to get the items. While we waited. Another employee, guess who, yes the youg lady employee from before, approached us and rudely told us we weren't supposed to be were we were and to go back to the other side because she needed to use the monitor for another customer. I tried explaining, that we were asked to stand there and the person who was helping us went to get something and was using that monitor with the information pulled up for us. Now if there were no other monitors she could use. I would understand why she needed that one that was being use for us. But there were at least 2 others she could have used. In fact, she was actually using one of the other monitors while we were on the one we were using. She then said to me, move to the other side. I need this this one. And was very mean and rude in the way she said it. Now my Friend is very quiet, very reserved. But the way the young lady employee said what she did. Made my friend say something to her. I was shocked my friend did say something, but I understood why. The young lady employee was saying things like, " aren't you an adult?, how old are you? In a very condescending manner. I just kept repeating. Customer service please, while she was asking how old I was, over and over. Lol. It's funny now. But it wasn't then. I must say. I was totally embarrassed. My friend was very upset which is very seldom. When the guy employee came back. He actually told her to stop and move away. Then took me and my friend up front. In fact he was apologetic and gave me a discount on one of the items I was purchasing. To sum it up. I and my friend were customers. We could have went to Target or Walmart for what we purchased. We chose BestBuy. So we should have been treated as if we were appreciated and valued. Not as if we were being done a favor. This is not the BestBuy way. I know. I shop BestBuy often. I have a BestBuy credit card for God sake. Although it's not BestBuy's fault, one of there employees didn't display customer service. I still have to give 1 star. This rating is for service. The guy who actually assisted me was cool. But the way the young lady employee acted. Was unexcusable, very unprofessional, and very embarrassing. I shouldn't be left to feel that way when I'm spending my hard...

I purchased a pair of JBL headphones during the holidays and had a bad run in with an a couple of associates that not only gave me incorrect information about a Geek Squad protection plan but made me feel foolish when walking away. In the first encounter with the associate when purchasing the headphones I asked if the warranty for GSPP was purchasable with the holiday extended return policy. She said no, that I only had 14 day after the date they were purchased. I told her I thought they had an extended warranty for the holidays and she said no. When she asked another associate he also said the GSPP was only purchasable 14 days after the purchase. I said ok and went back to my car to read the return policy. When I discovered that the holiday return policy ran from Nov 1 to Jan 14 I went back in to clarify. I let him know I thought he was slightly off with his understanding. I showed him the receipt and he said even though holiday returns are extended GS wasn’t available 14 after the date of purchase. I said why wouldn’t I be able to return the headphones and then purchase them again with the GSPP. He then said I wouldn’t get the sale price of I did that. I told the girl who originally helped me and she said the same thing he said as far as not getting the sale price if they are returned. This time though, she said I had 15 days including the day of purchase to purchase the GSPP. I told her I wanted to speak to a manager and the guy seemed bothered as he just walked away and started working on the register. Maybe it’s because I questioned his knowledge of the situation. I was at this point frustrated as I have made tons of purchases and this was the very first time I’ve ever heard of this policy. I said ok and walked away just to hear the female associate and the Samsung representative laughing. I went back to the car and called customer service. After spending 40 minutes on the phone the Geek Squad representative verified that I was initially correct to assume that if the return policy is extended so would the GSPP. I called the store and spoke to a manager and told them this is a great opportunity for coaching. He let me know he would relay the information among...

Early this spring I ordered a LED TV from Dell. After waiting about 10 days the wrong model finally arrived. I called Dell and they told me I could exchange it for the correct model but I would have to send the other one back first. They also told me they would do a price lock on the correct one. So a few days later UPS comes and picks up the wrong one and a few days after that I get an email from Dell (on Friday evening) stating that my account had been credited.

So the next day I called and was told I would have to wait until the next business day because customer service wasn't open on weekends. So on Monday I called and was told that the price on my TV had gone up (significantly) and the price lock had expired. What? I couldn't believe it. I talked to a supervisor and told her my story. But she refused to honor the original price or the price-lock price because the system wouldn't let her.

I was shocked. This should have been a slam-dunk. So I asked to talk to a manager and was told that one from Customer Service would call me back an he did later that day. And when he did he said he would need to investigate and call me back in a couple of days. Mind you, I am a resonable person and don't get upset easily.

Now days are going by. It's been over 3 weeks since I first called Dell and still no TV. When the manager finally called me back a couple of days later he offered me a deal. He said he would authorized Customer Service to meet me half way. But I would still have to pay $50 more than what I was originally promised. What? No way. To me, $50 is not a big deal, but it's the principle. So I (a normally nice and polite person) told him what he could do with his TV.

So why am I writing this incredible story on a Best Buy customer review? Because I found my TV at Best Buy for $10 less than what Dell wanted for it to begin with. I could have bought it that day, 3 weeks ago, for less than what Dell wanted and I could of had it that day. And if there was a problem, I could have brought it back - that day.

I have...