Taquerias Arandas — Restaurant in Houston

On April 9th my friends from Louisiana came to visit and wanted "real" Mexican food, so I suggested Taqueria Arandas. They were staying at a local hotel and it was late so we ordered To-go. Because of a language barrier with the cashier and a translator, my order was finally placed correctly on the second register transaction. When we arrived at the hotel room, our experience continued to get worse. Our food was cold, it was prepared incorrectly, the fajita meat had no flavor, the portions were small, and there were no utensils provided. I immediately contacted the Manager, Suzanna, who assured me that my bad experience would be rectified with a "much better quality in food" and to "wait for a call tmrw afternoon at 5". I did not get a call at 5 that afternoon, so I sent a text to her questioning a resolution and asking her to contact me. Her reply was "I will...im sorry...been busy since i got here...but ill be checking everything...receipts and all" Here it is 9 days later and I have still not been contacted, even after another reminder text on 4/15/21. This is the worst restaurant experience I've had in 51 yrs on this earth and possibly the worst customer service ever. I'm still waiting for management to make an effort to please a long time customer. For now, I will not be a Taqueria Arandas customer and I will definitely not recommend them to others. It's been a month since this terrible experience. 2 weeks ago I copy and pasted this post and texted it to Suzanna hoping I would get some kind of response that shows that Taquerias Arandas really cares about their customers. I also emailed a copy to the Corporate Office....guess what??? No response!! I will continue to update this review periodically and keep spreading the word until management does their job and gives my hard...

Genuine, fantastic Mexican food. Real veggies in the rice, excellent meat in the enchiladas, great sauces all around.

I had the enchilada plate, with one beef, one chicken, one cheese. Green sauce on all (as suggested by the waitress), and rice and beans. We got a queso bowl, which was a little bit runnier than I usually like, but it stuck to the chips and mixed well with the salsa.

I judge Mexican and Tex Mex places by the salsa. And yes, I know I'm white, but I married into a Mexican family, and I know good salsa when I taste it. This was excellent salsa. Not very hot, but full of flavor, with fresh vegetables and a good pepper mix.

The other person I went with got a giant burrito. Beef burrito, also had veggies and salsa inside. Can't speak personally for that one, but she said it was good, and like I said, this place has great ingredients.

We got two margaritas, two entrees, and queso. It totaled about $40 including tip, and I consider it money well spent.

Portions were big enough that we both had leftovers, probably enough for a full meal... Actually, now that I think about it, I think I'm going to go eat that. Highly...

Even though ii had never been to Arandas Taqueria, The menu was Awesome. The service was Great. The Food was Fresh and hot and the waitress was on top af it all.. great Service, great Choices by my Kids and lot to choose from. "Taqueria" rally the price is, as expected for large portions servings. Is the Drink price that get you. I mean a Family of 8 and under $100 it was Great. and they even let all my Kids bring in ice cream from next Door.. I loved it, I highly recommended it. Enjoy a reall Fresh made Mexican Food. Not no want to be TexMex, that taste like re-heated Frozen Food. Not "Taqueria Arandas" @ Gessner in frot of the Donut shop, and Next to your Favorite 31 Flavor ice cream. Arandas, Thank you for your Hospitality and Quick, and Great Service. Not one, not one mistake. KEEP UP THE GREAT JOB. Enjoy time out with your Love ones. Great Family Environment. Once again Thank you for a Great Job well...