BoxLunch — Local services in Houston

OH MY GOODNESS!! When you go you have to FIND BOW and VAL!!! His name is BOW and he makes you feel like you’re in Disneyland with your favorite celebrity!! It’s so exciting and you love everything there and he knows everything about every item and will fan-girl with you about the shows and the series and the movies!! He’ll also never fret about grabbing something for you or looking something up on the website! I felt like every discount was offered, every avenue was explored - to get the very best possible Christmas deal for my husband, BECAUSE THEY CARED!!!!!! They explored his hobbies and passions, looked into different merch and we found the perfect items!! OKAY BUT ALSO AWESOME- VAL!!!!! Val is like Bows bestie but they’re quieter. If Bow makes you feel like you’re excited and in Disneyland, Val makes you feel safe and right at home. They help just as much and are just as excited about your passions and hobbies and fan-girling, but they’re very gentle about it. At one point they even mentioned what they got their partner for a holiday and it was something off a different website that my husband would definitely be interested in!! They cared enough to look elsewhere to make sure Christmas was covered!! Best possible employees, best possible store, best possible combination!! I loved coming here, already downloaded the app, definitely coming back, even if it’s just to see this dynamic duo!! But also definitely to shop!! They...

We had been waiting for an order online that we sent to the store for a month; we called the store; not there, called corporate, was put on hold and after 45 min discussion/wait, poor customer service was told we would get our refund to pay-pal. fast forward to this past weekend we still had not received our refund 5 months later; we were in the store and were purchasing a bunch of items and mentioned it to KAT who is absolutely the best employee that BOX LUNCH has; only person at this corporation that seems to really care. Long story short she went above and beyond and within a day she had my refund despite she even having to deal with another corporate genius who again said we had to dispute it with pay-pal. She refused to accept that and went above and beyond and was the CUSTOMER SERVICE PERSON OF THE YEAR! thank you KAT for your caring and personal service even on NEW...

Rude customer service when asked for a phone number for the corporate office!!! I was asked to leave because I was wearing a face mask and not a cloth mask but have a medical condition that makes the cloth mask difficult for me to wear and breath . Never given a minute to explain or shown my medical card to wear face shield in store. The store offered me a cloth mask I took but I left because they had to many people in it and many with the mask under nose and on chin only. I went back in to get phone number and was yelled at to leave and threatened. Kept being told by Mgr she didn’t have a phone number for corporate and to leave. And all I was asking for was corporate phone number to call because there sign just says face covering which I had...