Ethan Allen — Local services in Houston

I haven’t been in Ethan Allen’s since I was a child, I was initially excited to be back to purchase two full size beds for my twins 17th birthday. I purchased them in eatly March and waited 4 months for construction and delivery. I won’t go into detail about the rude treatment I received from their business office but instead will jump to delivery day. I, full of excitement, opened the door to greet the delivery man to only learn he had only one bed, after a call into the warehouse the other bed was nowhere to be found. Disappointed I ushered him in to set up the bed, I was shocked to see many areas on the headboard had split wood, as I started to take photos of the poor workmanship, the delivery man took his fingernail and scraped the wood, leaving a physical gouge in the wood. After speaking with Richard and business office, they termed the issues with my headboard as blemishes and cosmetic issues only. These two beds were close to 5K and the quality of the beds does not match the price. Richard was very clear that they were not going to remake the beds and that the issues with my beds should have been fixed at the factory, he then wanted to know when I wanted delivery. U reach out to their corporate office and they are useless, they push you back to the store and you are back dealing with the Richard, the owner, that has zero integrity. I’m still waiting to hear back from the San Jose store, I know I can easily request my bank to place my money back into my account but that’s not the issue, we ordered beds and assumed we would receive what we paid for. Please save yourself the grief and shop somewhere else, walking into an empty store should have been a clue!!Ethan Allen is not the store it use to...

Sarah was a pleasure to work with! We’ve been in the market for a new sofa and loveseat and I kept being drawn to an Ethan Allen set online. I tried several sets elsewhere but never found the comfort and durability I was looking for. I wanted something with a decent to good warranty for the frame and cushions. And something with a weight limit to support the whole family piling on the couch. No one else has a similar warranty for cushions or frame. Finally went to the store with the intention to see and feel fabrics in person since I was looking for performance (read kid proof) fabric, but also didn’t want our set to feel scratchy. My intention was to get a few color swatches and make sure the sofa set was comfortable to sit on. Sarah was quick to introduce herself and see if we needed help, and then gave us all the time we needed to look around and see what we liked. She didn’t hover, didn’t pressure, but was accessible when we had questions. Once we decided on the set we like I asked her about fabrics. She helped me find a fabric better than I imagined: performance, easily cleanable, SUPER soft, and my dream color. I hadn’t intended to buy the same day, but was so pleased at finding what I wanted I went ahead and did so, but again, with NO PRESSURE from her to do so. The whole experience was great and I highly recommend Sarah and...

My wife and I love the quality, finish, and character of furniture manufactured by Ethan Allen. It is our go-to place when we want to furnish our home. We are happy to work with Evarist McConnell. She is a fantastic designer. Initially, she took her time to understand our tastes, likes, and dislikes. Then, she helped us furnish our formal dining room ground-up. We were very specific about each piece that we bought and sometimes had to wait for new arrivals. Evarist was patient throughout the process. Evarist helped us with the drapes in the living room, formal dining, and informal dining. We loved how she picked out the colors from the living room rug, gave us options for the drapes, and gave the entire area a cohesive look. She was there for the whole duration the drapes were installed and ensured that we were 100% satisfied. She also helped us pick out several accents for the living and formal dining. Currently, she is helping us with our home office. Evarist is very easy to work with, and if you are looking for someone who would think out of the box and come up with new design ideas, she is the...