Jerry's Artarama Retail Stores - Houston — Local services in Houston

Customer since 2012, Jerry's products are good quality, however, not the quality of the framing and phone service. I decided to have a framing job for the first time and take advantage of the huge frame sale. Called once to check on the status and the man who answered hang up without any explanation. Called again, a lady answered, and she told me that the framer is gone for the day. I asked, "Why did the guy who answered a few seconds ago didn't told me and instead hung up?" I would've appreciated being informed that the framer had left. The lady told me to hold, but from the sounds I heard through the phone she placed the phone on the counter and continued a conversation she was having with someone else and then picked up the phone and told me to call tomorrow. I was not impressed by that, but I decided to call a few days later, and manage to contact the framer. Framer said, "I'll check on it and I'll call back in 15 minutes" That didn't happened, he called days later, and he did tried to make it up when he called back for the day for the pick up. During that conversation he said my frames and matting will be done on a monday and he will be there. I arrived on Monday, was not aware that the framers are not available when the store opens, had to wait 30 minutes, wasn't even told when the framer arrived, the framer who arrived wasn't even the assigned framer, and upon investigating, my frames are not completed. There's no notes of the job and the assigned framer didn't answered the phone when the employee tried to contact him. In summary, products are good, service is bad. I'll continue my shopping, but I'll rely and expect less from...

On last Monday, we went to Jerry's to have a picture framed. There were only a few customers in the store, and the man attending the framing department, was immediately available to us. He was knowledgeable, professional, and very personal. However, a young tattooed woman came bustling over to the framing department to 'take over', even though we were the only customers in that area. We said we had travelled quite a long way to get there and hoped Jerry's could frame our picture for us. This woman said there were many customers in line before us so we'd have to leave it and come back. There were no customers there except us. The man who was actually in charge said nothing about the false information the young woman was giving us. But instead, he very calmly offered to help us find the framing materials we'd need, ignoring the tattooed woman's comments. The man suggested we might do a little shopping before he'd have our materials ready for us, so we did. A little later he brought the professionally finished framed picture to us at the checkout counter, where Miss Tattoo was ready to check us out. Her parting shot to us was that people who were in line before us had to wait because of us. It was interesting to see that Jerry'sartarama has employed such an extreme range of employees, one who was so irritating and negative enough to drive customers away, yet another who was mature enough to ignore the rude employee and just carry out his work in such a professional manner. Kudos to him. I'm sorry we didn't get his name, but he was the only black man that we saw employed at Jerry's. The man earned 5 stars, but Miss Tatoo didn't...

The employees here are remarkable with their courtesy and vast knowledge. Daniel, the manager is simply fantastic, he goes out of his way to assist with any complex questions I have about complicated materials and procedures, such as raw pigments. Claire is also great, always so kind and courteous behind the register, making sure all discounts are given.

I want to point out that this store is the only retailer for the French legendary Charvin paints, exact same formulas that Monet used to paint his Water Lillies.

I was able to buy a rare Charvin Pochade box full of paints, brushes, and a pallet for my grand daughter's birthday, something I would have had to make a trip to the South of France for. She is already an experienced painter and this made for a rare, once in a lifetime gift she will pass down to her children one day.

They also carry Art District, the student brand of a different French paint company, Golden, Winsor & Newton, and more, you name it, and in giant sizes.

The art pencil and pen selection, as well as rare pastels, is second to none.

I also recommend for serious artists to sign up as a VIP so you get an additional 10% off purchases, AND be sure and catch their yearly black Friday sale. I was able to purchase a 1,500$ 12 ft roll of heavy cotton duck, primered Winsor & Newton canvas, 30 feet for 200$ because of the massive BF sale, almost 90% with the VIP membership.

Artists don't ignore this place! It's new location is conveniently located near the Silos art...