Kawai Piano Gallery — Local services in Houston

Dear Yara,

If you recall I am the blind lady who bought a piano from the store a few months ago. As you know I play the guitar. I bought the piano so that my friend Arthur Crissey who is also blind could play along with me and also entertain me with his beautiful performance skills. I just want to say that you have made it possible for Arthur and I to experience incredible joy from the sounds that are created through the blending of my guitar and the wonderful Kawai piano you sold me. It's almost as if Kawai designed the piano just for us. Arthur says that he can control the piano so that it blends with my guitar. He says also that he can't imagine another brand of piano being able to accomplish this. On the other hand when Arthur plays solo for my entertainment he fills the house with a glorious jubilant full sound. I must confess, Yara, that we were nervous about searching the store for the right piano and although you made it clear we were free to browse, you had the insight to figure out what we needed and you tactfully led us to the exact piano we were looking for, saving us an enormous amount of time. Arthur and I are very grateful to you, Yara Mendoza, and we wish you and the Houston Kawai store all the success you so richly deserve.

Sincerely...

I purchased a new Kawai K300 piano at a piano sale held by this store at TSU. This was my very first piano shopping experience, so I valued the security of purchasing a new instrument, direct from the company. The salesman was helpful and patient, and we agreed to what I thought was a reasonable price. He verified verbally and by text that I was purchasing a brand-new piano, not one that had previously been used by the school. However, when the piano arrived at our home, we noticed a couple places where the finish was scratched. Thinking that this had happened in the move, we showed it to the delivery person (independent from store), who responded that this was "to be expected for a used piano". Long story short, I discovered that the Kawai store had sold me a used piano that it had claimed was new. The salesman said that he did not realize that the piano was used and that his misrepresentation was unintentional (I will never know for sure). I eventually received a refund, but it was unsettling to think that I would have paid a new piano price for a used instrument if not for the delivery person's...

I had the best experience here! Natalia, the GM, was so helpful. When I came in I was pretty set on purchasing the CN301 digital piano. She gave me all the specs and told me what she liked most about them given she is a piano instructor. I noticed the prices are a little lower since they are a direct manufacturer so I asked her about different options. She took the time to educate me on the pros and cons of the CN series and then showed me the CA series as well and described the pros and cons of that series. I never felt like she was trying to upsell me at all and she made me feel very comfortable. She was direct and honest and overall everyone was so welcoming. I decided to go with the CA501 with the rosewood finish but wasn’t able to purchase it that day. I told them I would be back and they never once called me or were pushy. They were also nice enough to agree to hold it for me for a week. I am so confident in my purchase and the whole process from start to finish was seamless. I’m excited to be apart of the...