Simpson Galleries, LLC — Attraction in Houston

Extremely poor communication across their entire team as a consignor. No response to emails, follow-ups, or phone calls were returned. This resulted in a piece being sold well below what was originally quoted and estimated over the phone.

No settlement was ever provided until they called with their new policy that checks over a certain amount need to be mailed, but only when I asked to see the settlement statement did they share that and it was met with "Oops, you should have gotten that, I'll send it...

The auctions at Simpson Galleries are run extremely professionally, from the owners to the office staff to the guys in the warehouse that take great care with helping you load up your purchases. I've bought a number of wonderful items here and it has been a great experience every time -- the quality has been exquisite and the condition has been even better than shown in the photographs. Bidding is robust and the array of items is vast so it's a great experience for both buyers and sellers. ...

I've bid with this auction house previously and won once, but in their most recent auction I placed bids on five lots and was the high bidder on two of them. I faxed my absentee bids to them and my fax machine confirmed that the fax went through successfully. Simpson lost my bids with no explanation, so I wouldn't waste time going through their catalogs and submitting bids on...