Lovisa — Local services in Houston

If I could I would give zero stars. First time going in there and spending about 45 minutes looking for a necklace, earrings, and a few ring sets I decided I was done. Some of the items I picked were In sections marked as 2for 10 and 3 for 15 but when the employee rung them up they were full price. I told the girl how they were under the sale section and she said no they are not. I offered to show her where and she said no they are full price. I told her she should honor it since they are clearly in the sale section, she proceeded to say she couldn't. She blamed it on the customers and how they move things around which I were to understand if it was one but not a full row of the same thing. They didn't offer any solution just full price take it or leave it. People working there need some customer service etiquette and learn how to stock thier store correctly with items in the correct price sections. Will never...

False advertising ! Not everything on that wall was on sale! They rude too. I ask to explain that i found them there and she rudely said they regular price and shouted to customers too and not even checked to make sure whether they were on sale. Not only that they got many jewelry there in that wall that has no red sticker as she claimed only red sticker are on sale. So why have products in the sale section when they are not on sale. Move them on regular side or have a advertisement that mentions “only red stickers”. This happens a little too often where items are all over the place misleading. Then she added if I dont add my email i wont get a receipt, i didnt felt comfortable leaving it after a bad experience. So i left...

Just came and got my daughter’s ears pierced for “free” and when I asked for a receipt they said it would be emailed. I paid for the earrings but I was wondering why it was so expensive. I finally received the email and noticed that I was changed for spray that I did not ask for. I called back and the rude girl was telling me the spray was free but I’m CLEARLY looking at the receipt! I won’t ever step foot in this store EVER! I don’t mind paying for what I want but NOBODY will charge me more that they should....