Reece Bath+Kitchen — Local services in Houston

John Barajas was the showroom consultant I worked with when purchasing my under counter ice maker. John was very helpful each step of the way and was able to get a quick install once the unit came in. He was informative, professional and quick at answering any questions and concerns I had regarding cost, delivery and install of the unit. Thank you so much for making the process easier!

UPDATE: when the install delivery came, it was the wrong ice maker. Notified the rep and awaiting response. Unable to give 5 stars sadly at this time. The delivery guys were amazing. So very professional and kind. Kept apologizing for it being the wrong unit. It wasn’t their fault but they were very nice about everything. Their names are Tommy Miles and Roscendo Gomez. Thank you so much! I will update as soon as the situation is rectified.

Last update: Oct 20, 2021: Under counter ice maker installed! John Barajas was wonderful keeping me up to date on the status of the correct ice maker to be installed. He was very apologetic regarding the mishap with the unit and did everything possible to make the situation right. Mistakes happen but his professionalism and determination to make sure we were happy with our purchase was amazing. Thank you John! And thank you again to the same two guys, Tommy and Roscendo, who installed the unit. I would definitely use Expressions Home Gallery again for any of my home...

We remodeled our kitchen and our designer recommended that we contact Expression Home Gallery to buy our appliances. They worked with us in getting a bundled price along with an extended warranty. However, we had issues with our freezer column and the ice maker. Due to the number of service calls we had to repair the freezer/ice maker, Expressions reached out the manufacturer on our behalf to get it replaced because it was a lemon. When the manufacturer was not responsive, Expressions purchased the replacement freezer for us and told us that they would deal with the manufacturer on getting reimbursed. They didn't want us to wait to get it resolved. Their customer service has been exceptional! Jeff and Chris went way beyond our expectations. I highly recommend using them for your appliance needs. They are competitively priced, extremely knowledgeable and they truly stand by their products that they represent. Their delivery and installation teams are...

I worked with John Barajas at Expressions home gallery and he was very upfront about setting expectations on high end appliances shortage that US is facing and how delivery timelines are affected . I liked the honest approach of employees at the gallery as opposed to some other vendors and shops who want to sell you stuff by falsely making up timelines and later retract when questions are asked .

Overall, an excellent experience, timely return of phone messages and excellent response to customers asks. Would recommend others to use them.

Also, their pricing seems to lesser than some of the other stores , likely because the stores overhead are lesser or may be they have better deals with suppliers. This worked out in my favor because I was trying to work with a home warranty provider for appliance replacement, the pricing was advantageous and John was very kind to provide a detailed invoice just as the home warranty...