Rooms To Go Patio — Local services in Houston

I would give a zero if I could…. I’ve purchased from here before and the delivery and customer service has always been a disaster. However, we gave them another chance. Big mistake! It’s worse this time than the last. We purchased patio furniture and it’s always covered up. The only time they’re uncovered is when we use it. The furniture is well taken care of and both technicians that were sent said they could tell it was well taken care of. However, my paint is chipping off the arms of the furniture. And the paint has chipped off the top of the fire pit. It was ranted and raved about how wonderful the furniture was at rooms to go and that it would never chip or be ruined because of the high end quality products that are used. It was said that in 20 years we would still have it if we wanted it because of the excellent manufacture status. We would just want to get rid of it because we were tired of it. It was set to be in areas of high humidity and salt air if we lived by the beach. Blah, blah, blah. The paint on the arms were chipping the first week we received the furniture, however, I apologize with our busy schedules I didn’t notify you right away. I did contact you within the year and it took months and 2 technicians to come to my home to finally get any answers on this service. I am highly, highly disappointed that it took this long for any answers and then the answer is normal wear and tear on my furniture. Again, I’ve had this furniture for a year and it’s very sad that “such high quality” furniture is made to chip it’s paint so easily within the year and nothing be done about it other than oh well sorry. Spending $3000-$4000 on something with this kind of customer service and extremely poor quality will have me never purchasing from here again. I will be sure to spread the word. All lies about the quality of furniture and service from the very start. Such a cheap and stingy company. I’m even disappointed in the technicians that were both sent to me. One arriving with blood shot eyes degrading the other person who was sent here the first time. Such poor quality service that I knew it was a fiasco from the start. I will keep my service with Gallery Furniture where they honor their furniture, have high quality customer service, and way faster delivery times. It’s worth the extra money.

A highly...

We were here this evening to buy the patio furniture with my family. Meryl, the sales lady was extremely rude to us. As soon as we walked in, my 3 year old boy ran to sit on one of their furniture. She said " Make sure you look after your kid, you are going to pay if he breaks anything". We had drove from pearland location to this location because we were told that the furniture we wanted is in display at friendswood location. My kids were sitting on the furniture on the other store as well. Never once did any sales person there treated us with disrespect or said such things to us. Meryl lady was extremely rude, uncivil as a sales person. She kept giving me and my child dirty looks, hid her face with her hands, making rude gestures. She needs some extensive training on how to speak and treat their customers. If Rooms to go continues to hire someone like her, the company will soon go out of business. We have been to different locations with our kids and other furniture stores in the past and no one have ever spoken to us that way nor gave us those dirty looks. I had to walk up to her and tell her if that was how she was trained to provide customer service and to stop looking at my kid with her nasty evil eyes. He is just 3 year old being a typical toddler. Kids are full of life and if you can't adore or admire kids then you must be some inhumane, ugly soul. I hope she gets reprimanded for her behavior and this gets escalated up the...

You better hope you get exactly what you want because if you don’t, there is NO CUSTOMER SERVICE. After waiting 1 1/2 months for very expensive patio furniture, our cushions were filthy when delivered. The store location has no ability to help. After being on hold with the 1-800 number for 78 minutes, I was set up to receive replacement cushions. Wellllll those arrived dirty too!!!! Now I’m forced to call again and waste more of my time on hold, wait for a 3rd delivery and hope they finally deliver clean cushions. Never again

Update: And it gets worse. We got a few spots on our white outdoor sofa. But we were not worried because we spent a lot of money on the fabric warranty. We never buy these warranties but when we were told that it was warranted against anything and the furniture was white and outdoors, we decided to spend the extra money. Well that was money down the drain!! When I contacted the warranty company, they asked what the stain was from. I answered honestly and said I wasn’t sure. Well guess what!? If you are not sure where the stain came from it negates the warranty!!!! UNBELIEVABLE. I strongly suggest staying away from this place. The worst customer service I have ever experienced. They don’t deserve to be...