Shawn Jewelers — Local services in Houston

I recently encountered this jewerly store due to my grandson purchasing a necklace.After he purchased the necklace with in a 3 weeks the clasp become defective (not working).I went to the store to see about a replacement ,after going back and fourth with the salesman and not getting anywhere. I went ahead and had to send it in to be fixed. I paid 27 dollars to repair a necklace that was only purchased 3 week prior. I was not happy about this as my grandson had just turned 15 on the date of purchase.I displayed my disatifcation on this. The owner Shawn contacted me and offered to replace the necklace and to refund my cost for the repair. I met Shawn today at his store and was replaced with a warm welcome and replacement necklace for my grandson. I am truly sorry for posting a negative review on a previous post (that was removed) after speaking with Shawn .I will always come here first on any jewerly purchases in the future. You have earned my trust and thankyou for taking care of this. P.S. Good luck of the fishing trip dont for get to look for the...

If I could give 10 stars I would! Mohammed was super helpful and offered the best customer service for me and my wife. I was a little hesitant at first because they were set up as a kiosk in the middle of the mall, but after a few minutes into the conversation, I felt more comfortable. Both my wife’s wedding bands needed to be resized and 4 diamonds replaced. The turn-around time was 6 days. I was very pleased. Mohammed had buffed out the ring scratches and even gave me a free box for them. My wife was so happy with her rings! Thanks Mohammed. You gained a...

I've been a valued customer of Shawn for about 12 years. He is a professional businessman with a lot of integrity and hes honest. He has a provided knowledge when it comes to the best jewelry for me and my husband. I've purchased beautiful diamond rings, earrings, and pendants and chains. If ever I have any issues with my jewlry he provides solutions, repairs with very quick turnaround time. He's a great guy and I've never been disappointed with any of my purchases. Thank you Shawn for the great service and...