The Inspiration Co. at Baybrook — Local services in Houston

Very disappointed with my visit today. I go in the store and ask if I could redeem the insurance bracelet I've bought for my bracelet that broke, was told I needed the broken beads, which is what I wasn't told when I bought the insurance.. I was told all I needed to do was come back in and give them my email so they could look up my insurance purchase, but supposedly they don't take emails.. When I told them if they could atleast check if they can somehow find my insurance purchase, the stubby woman with glasses (I didn't catch her name) gave me an impatient rude tone and said, "No, we don't take phone numbers or emails.". My family and I were loyal customers, and we bought a good amount of stuff here, but after these interactions, we're never...

Deceitful sales. I purchased 7 bracelets with insurance. I was told with insurance I could get them replaced if ANYTHING happened to them. My son broke his while fishing. When I tried to get it replaced I was told I needed to bring a couple of beads from the bracelet which I couldn’t do because he broke it at the texas city dike. When my other son broke his at the park, I brought a few beads in. I was told I needed to bring the little plate that was initially on the bracelet. I wasn’t told that before. They will give you any excuse to not replace your bracelet then talk about you while your walking out the store. Don’t waste...

The bracelets are cute. It's the same few patterns over and over just with different phrases on them. I'm giving two stars because the employee kept telling me oh that bracelet was like 98 but right now it's 65. Then when I got to the register everything must have been full price and I think I got charged for the free bracelet. Also I asked for receipt in bag and email and mysteriously I can't find either. So, shop at...