The Joint Chiropractic — Local services in Houston

The Joint on South Shepherd: Amazing Staff, Great Doctor

I had been having some back pain for a while, and I was referred to The Joint on South Shepherd by a friend. I was skeptical at first, but I'm so glad I went.

The staff was amazing and helpful. They were so friendly and welcoming, and they really took the time to understand my pain. They asked me a lot of questions about my symptoms and my lifestyle, and they really listened to my answers.

Doctor Payne was great! He was very knowledgeable and he explained everything to me in a way that I could understand. He also gave me some great exercises to do at home. I felt like he really understood my pain and he was able to help me find a solution that worked for me.

After just a few visits, I started to feel so much better. My back pain was gone, and I had more energy. I'm so glad I found The Joint!

Pros:

Amazing and helpful staff Great doctor Knowledgeable and explained everything in a way I could understand Gave me great exercises to do at home Cons:

None Overall:

The Joint on South Shepherd is a great place to go for chiropractic care. The staff is amazing and helpful, and Doctor Payne is great! I would definitely recommend The Joint to anyone who is looking for relief from back pain or other musculoskeletal problems.

Tips:

Be sure to book an appointment in advance, as the clinic can get busy. Bring comfortable clothing to wear during your appointment. Ask the staff any questions you have about your...

Updated October 2019 Dr Lauren is no longer at this location; she can be found at the Houston Heights location. I still recommend her.

The new doctor at the River Oaks location, Dr. Walker, was dismissive and didn't listen to my concerns. I was on the table for less than 60 seconds each time. During my most recent visit in September 2019, he chastised me for wanting to cancel my membership and laughed and said, "you'll be back!" During this adjustment he was moving so fast that I tensed up and asked him to give me a moment before he adjusted my neck as I was experiencing some anxiety. He disregarded my request and forced the adjustment then told me I was done. Even if I decide to resume my subscription, I will not return to this doctor at this location.

I went for an adjustment after tweaking my neck on vacation. The new client registration process can take 20-30 minutes so I recommend to call ahead to make sure they can accommodate. My initial visit was with Dr. Lauren who was attentive and answered all my questions until I was comfortable enough to begin. She recommended a few follow up visits so i bought the package. My next few visits were with Dr. Monty or Dr. Lauren (their schedule is posted in the reception area and on their Facebook page). Both doctors are great. I think Dr. Lauren is a bit more gentle in contact but both doctors are great. I will definitely continue...

Edit: updating my review to 1 star. The reply from the business is misleading as if I didn’t attempt to cancel my plan before ever writing a review. They had the gall to call me up today and ask for my updated credit card information after I had to cancel it due to The Joint charging me for a service I am not going to use and I have no interest in using. Im still disputing the charges. The monthly plan is DECEPTIVE. I never would have signed up if I realized it was reoccurring. It was explained to me as if it was a one month package, NOT a subscription. When I realized the error and requested a refund on services I was not interested in, the front desk staff was rude and unhelpful. They DO NOT issue refunds on any charges. I would recommend a traditional Chiro if possible. This place also does not do imaging or have any machines; just old school adjustments. Not worth the price or the hassle of cancelling.

And after all of this, the chiro was WRONG about my back issues. One visit to a real doctor with an X-ray machine solved my issues. No need for a money eating scam like TJC. Who knows how long I would’ve been paying for snake oil if I actually kept a monthly...