Marble Slab Creamery — Restaurant in Humble

I visited Marble Slab at Dearbrook Mall, Humble, TX on 11/09/24. I was attempting to use my rewards points to discount my purchase for my daughter. The two untrained staff people did not know how to execute the rewards transaction and insisted I pay full price for the ice cream. I refused because it was not my fault that they did not know how to do their job. Instead of making it right for the customer the staff person decided to take the ice cream back and throw it away. I am hoping cooperate can do something to make this right for...

4/4/19 Terrible service for it being just my friend and I getting ice cream cones. It took the guy 2 minutes after we were standing there to say hi and ask what we wanted. He put the ice cream on the cone horribly. The ice cream was hanging off the cone a little more than halfway. Lastly the cones were stale, which threw me off since I’ve been to other Marble Slabs and this was never a issue. It’s the main reason why I started going to Marble Slab instead of the other...

The poor service at this establishment was incredibly disappointing. Upon arriving, a female employee failed to acknowledge us, and another was sitting on the floor with earbuds, seemingly uninterested in assisting. We decided to visit another creamery in the mall due to the unprofessional behavior. Consider improving customer service for a better experience. This place used to be good. I hope the leadership of this place address...