Firestone Complete Auto Care — Local services in Huntington Park

So yesterday I called to see if they had my tire in stock. Efrain (employee) said he did. I was like great i'll be on my way, but I just had to double check the size so I asked him if it is the same size for my car. He checks and says, oh wait i dont have it, i'll have it by tomorrow at 11. Ok, honest mistake no big deal i'll go tomorrow. Today i get there and I meet with Efrain and he tells me that the tire was not here. The tire is not here? He gets on the phone and "re-orders" the tire from there wearhouse and ask if I am able to come tomorrow. Why would you tell me to come in today at 11 telling me that the tire will be here? "It just didn't come." This employee needs to be damn sure that a product will be arriving if not at least give a better explanation to a customer. And i shouldnt be asked the size of my tire more than twice. I'm sure Firestone has a pen and paper to note tire sizes. He checks the back and tells me that they have the same size tire but different brand. I checked the size and it is completely different. Come on, dude! Very unhappy with the service. Thanks for wasting my...

They serviced my car well. However though I did have to call before closing to see if my car was done because I didn't hear from a firestone representative for 5 hours. Which is odd from previous years where they contact me as soon as my car is ready.

I feel the customer service has decreased over the years. I am a woman & have always been spoken to respectfully at other Firestone branches.

I first arrived alone & spoke to a worker. As soon as my male partner came the worker proceeded to only give him attention & didn't make eye contact with me.

When I returned to pick up my car, my partner was with me. Yet again, the worker gave only my partner eye contact. Even when I asked him questions he turned to my male partner & gace his answer.

I find this to be rude & even sexist. I have been going to Firestone for nearly a decade now. This has never occurred before. I truly hope that this review is seen & improvements in customer service are made. Because you guys take great care of cars. Just don't forget the...

Arrived at Firestone in Huntington park. For alignment on my van. When the van was done it was now making noise from somewhere in engine area. When driving. Also thry said that there would be a $50.00 charge. I ask to check my van again to see why now the van is making noise they said that some parts that where replaced where not any good. That they needed to have them replaced again. These parts that where installed by my qualified technician where new out of the box I visually seen them and old parts that where replaced. 2 days before I took Firestone the van. I had a qualified service mechanic replace my parts on my van. And Firestone said that they where bad. I took my van to my qualified mechanic And he showed me that someone had loosened a part my mechanic tightened the nut or bolt and now the van is fine.

Horrible service : Very misleading to me the customer. Also it seems the technician there was not certified. My opinion. Will never take it back to Firestone Huntington park...