Verizon — Local services in Huntington

One star for the reason of having no stock to pick devices from some promos are different than Verizon pricing model. Pushing old devices that will have no updates for future use of phone being sold from years 2020 and 2021 (security risk) and no os updates please get rid of old stock. Verizons plans can not compete with competitors pricing. Verizon being the highest 171 dollars with 2 devices and on unlimited welcome the lowest plan $75 each line without auto pay compared to T-Mobiles 3 lines for $90 and trading of any device any condition and you can pretty much get any phone on T-Mobile for free or with new line free. Yikes Verizon please step your game up you are making you franchise store look so bad and making it hard for them to make sales. I left after having service for only 16 hours woke up saw the bill was $248 when Bill should have been 171 smh!!! Called cancelled and shipped phones all with 24 hours customer service was no help. Very bad experience I personally would suggest to check out ATT, T-Mobile or Boost infinite for post paid services you'll probably or most likely have a better experience and lower bill with those cellular providers T-Mobile being the...

We had the pleasure of working with Amy, and she truly delivered exceptional service from start to finish. Our account was a complete “onion” — full of unexpected layers, complications, and past issues — but Amy tackled it all with patience, professionalism, and an incredible sense of humor. She made a potentially stressful experience feel smooth and even enjoyable. Amy took the time to listen carefully to every concern, asked the right questions, and never rushed us through the process. She sorted through multiple scenarios to make sure we landed on the best possible outcome. Her knowledge and ability to navigate the system were impressive, and she explained everything clearly every step of the way. On top of resolving the account issues, she helped us find the perfect cell phone upgrade that suited both our needs and budget. She made sure all the features were explained and that everything was set up properly before we walked out the door. Amy is warm, welcoming, and genuinely cares about the people she helps. Verizon is lucky to have someone like her representing the company. If you’re dealing with a tricky account or just want great customer service, ask for Amy —...

I realized mid-March 2020 that the COVID virus was coming to our county. Therefore, it was time to pitch my lovely slider phone for an iPhone that could keep me better connected to my adult kids and the internet. I was very pleased to have excellent sales guidance from Tanner at the Cellular Sales Verizon store,Pullman Square, Huntington, WV. He was able to match me with an affordable phone & plan for my family and to pick out a phone that met my basic needs, without unnecessary “bells and whistles.” I was so glad he did not try to push me toward the most expensive options, but instead listened to what I wanted from a smart phone and worked to find the best match. He was respectful, knowledgeable, and friendly. I was thankful he helped me get my phone set up and instructed me how to use my new iPhone 7 with confidence. I have used computers for years,, but am not “one” with modern digital gadgets. It was a relief to have his very, very patient help. If I ever have any problems with my phone or decide to trade “up” for something fancier, I definitely plan to head for the Pullman Cellular .Sales store and ask for my favorite...