DTM Computers — Local services in Huntsville

I have been going to DTM computers for a very long time. A few days ago I went to purchase a few computer parts I needed to build my pc the experience was fine until one of the parts was damaged because it was a used piece and I had to return it. Sam the store owner proceeded to lecture me about computer misuse and accused me of inducing damage to part, when the part was already use with signs of use. He said, he tested the part and assured me it was good. I went home happy and then ran into a problem of not been able to boot the machine and had no other choice but to return it. He was angry, argued with me back and forth and refused to refund me what I payed for the board. I really regret buying from him. I should had purchase from a legitimate store where if a problem rises I will be able to return what I bought. He was very unprofessional and rude because he believes to know everything there is about computers, and that the person buying the product is completely ignorant. He overcharged me for the board like it was new and checked on the price for the board online it was only 94 dollars from the 120$ he charged me. I feel cheated, embarrassed, and insulted by the way he treated me. I will never do business with him again it was totally uncalled for and he should had taken responsibility for the damaged part and gave me what I payed for the board. He would not stop lecturing nor give money back for a...

Unsatisfactory. I went there trying to get the bios updated on my motherboard and when I walked in I told the guy thats what I needed done. He told me that it would be 49 to 59 dollars. I had to go to work later so I asked my girlfriend to pick the computer up. She picked it up and I asked how much it was and she told me it was 69 dollars. I looked at the receipt and it was. I then proceeded to go look at the computer and it had a giant scratch down the glass panel on it. I was very upset with that because the case was 90 dollars. I went back and had to settle for 35 dollars back out of the 69 dollar bill because the guy there was difficult to work with and I had to get back to work. Not only was my girlfriend taken advantage of but so was I. I also made sure I asked my girlfriend before I left that she didn't put the scratch on there and she said she saw it when they were checking her out at the front counter but she did not know if I had done it or if they did it. This was my first gaming computer so I made sure it was perfect the entire way there and when i dropped it off. I wanted it to be perfect considering I spent so much money and time doing everything leading up to that point. It was not and I am...

I have been purchasing computers and parts from DTM since the store first opened. Sam is the first person I call when I need local parts. I am a Network Admin, and for many years ran a small MSP company (outside IT support for small companies). When customers wanted a local store that had quality parts to purchase (as well as cheaper stuff) that would not mark up everything to outrageous margins, I would always send them to Sam. He has been in the business for a long time, and knows what he is talking about. If you go in, you are not going to talk to a glorified sales person who does not know what they are talking about, you are going to talk to someone who has years of knowledge and has many, many times taken the time to answer questions or let me poke around a product to make sure it is exactly what I, or my end user wants. Not many businesses / people are willing to do that anymore. For that reason, I always go to DTM if I am buying local. In addition, he has some parts that other local shops don't carry. If I had one complaint, I wish he had more variety in the motherboards and cases and small stuff like that. It is a very small...