Encore Furniture and Decor — Local services in Huntsville

ive never done a review period but this must be known This place was recommended by one of my students parents, I purchased a bed, box and pillow back head board from them. Little did I know they’d be carrying bed bugs into my new apartment. When I inquired about them they gave me so much attitude and blamed me and my apartment complex and they sent out a representative from Orkin to further investigate. After inspecting and surveying the issue the verdict was that the bed bugs originated from this company and their warehouse. They were not nice to me moving forward, avoiding me, etc. they ended up moving the infested furniture out of my place and replaced it with new. They also had to get my apartment treated. Not even two years later my bed is super worn, box spring is as well. I’m barely home and rarely sleep on it due to traveling with my job. I’m almost convinced that my furniture was used. I understand that this is a consignment shop. But I was led to believe that my box, and bed were new. My headboard is decent. I would never recommend this place to anyone. Not because of what happened, and them bringing bed bugs into my home, even though that’s enough in itself but because they treated me so poorly. One of the sales men was very nice,...

I think these folks have really upped their game recently. I used to stop in with marginal success, but I dropped in last week and immediately found about 10 things I wanted to take home. (I settled for 3 - ha!) The staff is really friendly, efficient, and helpful. They answered my questions quickly (despite the fact that they were very busy) and they helped me figure out the logistics of picking up my furniture.There's a good variety of styles and prices and the merchandise, a lot of which is new, seems to rotate pretty quickly. There are several large rooms of furniture including mattresses, so you might underestimate the size from the outside. I'll definitely shop...

Sorry to be the bearer of bad news but....I purchased a brand new mattress from Encore May 13th it is now July 15th the mattress is already sagging...I have attempted to get this issue resolved numerous amount of times and can't seem to get this resolved...needless to say I would not refer ANYONE to purchase from this store...the employees lack communication with the customer to resolve the issue! I was promised a new mattress delivery confirmed which mattress and still unresolved issue suffering with back pain and sleepless nights!!! Next step small claims court!!!! Should...