Olive Garden Italian Restaurant — Restaurant in Huntsville

Update: I was contacted about my previous rating. I was given a sincere apology and a certificate to visit again. We were able to go back to O.G. today with my mother-in-law for mother's day. It was a test. We went to Murfreesboro TN restaurant. It took a little to get seated because it was busy but we were. Ted was our waiter. He approached us with an amazing, peppy disposition. He was obviously well educated about the menu, options, drinks etc. Drinks, appetizer, bread, salad, meal and dessert were all awesome and delivered with so much friendliness and zest. When I return here, I will be sure to request Ted as our server. My 3 star rating is now a 5! Thank you for a great experience!

I love Olive Garden but this was the first time visiting this Olive Garden. It was not a great time. It was a little busy but we asked if we were going to have to wait or would we have issues with service. We were assured that our waitress not all that busy. The waitress was sweet enough when she introduced herself. That was the only time we saw her other than taking our order. My lasagna and my mother in law's lasagna were burnt. Not just the yummy crusty but crunchy. The bottom was cardboard and tasted burnt. The boyfriend's chicken parm wasn't cooked well and the sauce was a maybe a teaspoon poured only on his chicken. We mentioned the lasagna to the manager explaining that we weren't trying to get anything but wanted her to know the way that food was brought to us. The manager was nice but insincere. She refunded the price in one of the lasagnas. I appreciate that but as a manager many times in the past, in customer service, I feel like there could've been more of a real apology. I don't think I will return to this Olive Garden but I still love the franchise and there are others within driving distance to me that I haven't...

I’m writing to express my disappointment with a recent visit to your restaurant, which fell far below the standard I’ve come to expect from Olive Garden. I ordered the Never Ending Soup, Salad, and Breadsticks, but both the quality and service were lacking. The breadsticks were hard and clearly not fresh. Despite knowing the kitchen was out of both fresh bread and soup — two key components of the meal — the server still allowed me to place the order. While the rest of my table received their food, I was left waiting while my soup was supposedly being made. The waitress did offer me alternate soup options, but I wasn’t satisfied with the alternatives and had specifically come in for the Zuppa Toscana. When the soup was finally brought out, it was cold and tasted like it had been sitting out for hours. The server confirmed that it was what they had left — not the fresh batch that was being prepared — which left me genuinely shocked. We then asked to speak with the manager, Evaristo, to share our concerns. Unfortunately, his response only added to the frustration. Rather than addressing the issue with empathy or professionalism, he stated that he “should’ve called us to tell us they were out of the Zuppa Toscana soup.” This remark felt dismissive and inappropriate, and it was clear that he lacked the soft skills needed to effectively manage customer concerns. This experience left a very negative impression. I’ve always appreciated Olive Garden for its hospitality and comforting meals, but this visit felt like a significant step down in both service...

It all started when the waitress got offended because we didn't want to sample the wine and ordered tea instead. If we could give them zero Stars, we surely would. We had a horrible experience. The waitress was absolutely terrible. The food was okay, but the service was horrible. We tried to pay through the kiosk that they have on every table, with a gift card that we got from our daughter for Christmas. It would not work. So the waitress took our card and tried it on their computer. She came back and told us that there was a zero balance. We know we never used the card, because we very seldom go out to eat. She kept trying to grab the kiosk and was very rude about it. We finally gave up and we were willing to pay with a credit card. Then that card also did not work. We knew that the kiosk was not working properly. We asked for her manager to come to the table. He checked the balance on the card, and there was a $25 balance. I will never go to another Olive Garden again. The manager was nice enough to comp our meal. Unfortunately, that was not enough for my satisfaction. First of all, I have a question, are they listening to our conversations through the kiosk? That is completely not cool with me. I am absolutely going to research that part, because something tells me she may have heard us say we knew she was angry because we didn't drink their wine. Then her attitude snowballed after that the entire meal. What a joke! I really want to know if they...