Cook Out — Restaurant in Indian Trail

Normally I like this location but today I had an experience where it makes me never want to return. I ordered several things in the drive thru for 4 people, 2 of which were jr trays with chicken tenders, corn dog, cheese bites, and oreo milkshake. When we got the food the jr trays had 3 corn dog and no chicken tenders. My daughter took it to the window and told the girl there, she got a guy who then took the boxes and went to the back. He returned and said he did not fix them because that is what was ordered. I went to the window myself and he told me the same thing. He would not fix it because that is what I ordered. I asked for a manager who also proceeded to tell me he was not going to fix it. I said everyone in my car heard me say chicken tenders and then he said everyone in here heard you say corn dogs. I asked for a refund which he did not give me. He said I will just give you a snack pac which is 3 chicken tenders. At this point I am so upset because I feel like they are saying I am lying. The snack pac was not equivalent to what I ordered but I just left because I hated that I was arguing to get first what I asked for and second chicken tenders. I cannot believe that anyone would treat...

This, my friends, is what you call The ultimate disappointment in a Styrofoam tray... It all started when I went to the "Cook-out" because I was hungry and when it's late it is one of the only places available at that time of night to go to. But tonight, I just got back from the cookout in Indian Trail and jeez am I sorry I even went there...The hush puppies I got were so burnt to a crisp that you would think the people who cooked them would see the burnt black spots splattered all over them. Then after being thoroughly dissuaded from them, I said to myself, "you know, whatever, its just hush puppies.. it happens". so I unwrapped my cheesy cheddar burger expecting it to be all that is cheesy and good... I take a big bite... And what do I get?... A overwhelming mouth full of carbon... Yummy..... I mean, normally in any other situation I support the "Cook-Out", but tonight I am pissed. P.S. my girlfriends quesadilla was absolutely horrible too; Also burnt... All I wanted was a satisfactory, convenient meal at 3 in the morning... is that so hard to ask for?... You had one job... watch the timer... Don't f#%& up.... Go kill yourself... whoever you...

I dread coming to this location when my wife is in the mood for cookout. Every time we come here, I have to repeat our order three or four times at the speaker because it's "hard to hear"... Well, yeah I bet it is hard to hear when you have earbuds in.

They never repeat the order back to you so you have only a hope and a prayer that they heard you correctly, and then act like they're the ones inconvenienced when you tell them that they missed or forgot to include something.

I had to go inside recently because they missed something in my order (that I had to repeat THREE TIMES), and then wanted to charge me for it... I asked for the manager (Karen move I know, but I was in a hurry and I was pissed) and the girl at the counter looked to her coworker and asked "are you a manager?"... At least 2 employees here didn't know who the manager was... Just a very poorly run location in general which is a shame because it's the only cookout close to our house. I avoid going here at all costs because I don't feel like arguing with the workers because of missed or...