Broad Ripple Appliance — Local services in Indianapolis

Pros: Quick to schedule Wonderful receptionist

Cons: Brad--angriest critter I've ever met. Literally, angry for no cause (hopefully after reading this he will be nice to people or at least grow a soul).

Why was Brad so terrible: Called to have dryer repaired. My spouse had been advised to take the back off of the dryer (not by this company though). This was unfortunately bad advice because when Brad showed up he flipped out acting as if my spouse was Judas actively betraying Jesus. Literally, my husband only took off the rear piece and didn't touch anything internally, and Brad acted as if my husband had tore the entire dryer apart, took a bowel movement inside of the dryer, and then expected Brad to make it all better. Brad panicked "I know when to back away from something. I'm not getting involved with putting your husbands mess back together." There wasn't a mess. The screws were bagged and everything was put back together. It took the other repair agency 5 mins to put it back together. So difficult....for Brad. By the way, Brad was only at my home for less than 5 minutes (because my audio recording was only 1:42 long and I started that after he entered my home. So glad he can back away from a problem so quickly without looking at it).

If only Brad would have said, "I'm sorry but I'm not able to work on a dryer that has already been tampered with by your spouse, etc" or been more professional I would have understood and accepted that he couldn't help me or wasn't able. I get it because maybe he's been screwed by bad customers in the past and was taking precautions. However, even as I adamantly explained that I just wanted his assistance he became even more irrational. He refused to assist me. And then he just left. I ended up voice recording our transaction because he was just such a jerk. I wish I would have videotaped it for someone to see his whiny face and hand movements. Basically, Brad was upset because he didn't want to work on Friday. He didn't charge me a service fee (surprisingly) but that would have involved more work and well that's not for him.

Just came unannounced into my home. However, I understand why he did this now because he's angry at life as he doesn't know how to be professional or respect boundaries.

Unprofessional and just a jerk. Learn some tact and some flexibility for that matter.

This is probably a great company but if Brad is your technician make sure you don't ask for him on a Friday....especially after 1...

Went with another company who came out and fixed the dryer 2 hrs later...

I'll start with the positive. They were able to fix my clothes washer. However, the technician did not come during the assigned 3 hour time slot. He showed up 30 minutes after the assigned 3 hour window. He then did not have the correct part to fix the washer. He said he would get the part and come back the next day. The next day came and he never came back. I called late in the day and he said he would call me back because he was busy. It took 5 days before he called back. He then came out 2 days later and while doing the repair he spilled so much water it went through the floor on the second story and started leaking through the ceiling light fixtures on the first floor. Through all of that, they gave me $10 off my $300+ bill. I thought it was all done until my credit card bill came the next month and I was charged twice. Therefore, I had to call them and have them refund one of the charges. The office did apologize but that it too little...

When I lived in Broad Ripple I contacted BR Appliance to repair my dryer and refrigerator, they were prompt, reasonably priced, and helpful. I really felt taken care of! I moved North a ways and contacted them about my washing machine-asked for a price on replacing the gasket. Instead of selling me on a service that did not make sense, Brad gave me recommendations on the types of washer I should consider when ready to purchase and where I should look for the best deals.

He also gave me invaluable advice on how to prevent my new washer from getting nasty. He’s going to put himself out of business!

Even though I would not be hiring him for a service, he spent time on the phone helping me.

10/10 would...