Community Hospital North — Local services in Indianapolis

Nurses need to know how to access a port - not 4 times. This is the main reason for the port due to hard access to my veins for IV access. Nurses need to be more compassionate and listen when there is important information provided to them. This is the same for the ER Physicians and the after hours Interventional Radiology Department. Nephrostomy tube was accidentally yanked completely out. Unable to urinate without it. No one called for an emergency team from Interventional Radiology to replace my Nephrostomy tube. I had tried to call Interventional Radiology Department to explain what happened and that I needed my Nephrostomy tube replaced as soon as possible. No urgency - nothing. I had to wait from 9:18 pm on Thursday until Friday when Interventional Radiology Department could work me in. In the meantime, urine was backing up in my solitary kidney. I was in so much pain. No one seemed to care or listen to me that the urine was backing up. I was constantly being asked if I can urinate without the Nephrostomy tube. I told everyone that asked that no I cannot urinate without the Nephrostomy tube and that I have one kidney left. I have already lost one kidney. I do not want to lose my only kidney. I was left alone without means to call the nurse. Finally someone searched for the nurse call remote to give me. I had suffered awhile in the Emergency Room until I was finally admitted into my room. Nurses tried 4 times to access my port to get my IV placed. No one has ever taken this many times to access my port in the years I have used it. This tells me the nursing staff needs to go back for refresher courses on how to access ports as well as place IV in veins. No one should have to endure the pain and discomfort. During my stay, I had one nurse beg me to sign myself out and to do everyone a favor to leave! She repeatedly tapped her pen on the release paper begging me to sign myself out. I had asked her if she was going to pay for my hospital bill since it would be against physician's advice. She replied no, of course not! I told her to leave me alone. I did not feel comfortable around her and I wish I could have contacted her boss. My access to using the nurse call light was constantly moved where I could not find it as well as my room phone. Someone prescribed an antibiotic that caused my kidney to go into kidney failure. My daughter had read the description of the antibiotic and told the nurse that it should not be given to me due to my kidney problems. IV Antibiotic had caused my kidney to go into kidney failure. After the antibiotic was stopped, my kidney started to improve. No antibiotic was given for further help of infection after leaving Community North Hospital. I was being yelled at by a certain nurse that I do nothing and I need to get up. I told her I have tried to get up but no one would help me. Plus the alarm would go off every time I tried. There was a few good nurses that was kind to me but the rest was mean & cruel. Finally, on Friday when the Interventional Radiologist worked on trying to replace my Nephrostomy tube. He told me during the procedure that there was damage caused from when the Nephrostomy tube was yanked out. Procedure took longer than normal. Upon return to my room, I noticed no urine output. I had repeatedly expressed to every nurse that entered my room to contact Dr. Gupta to let him know. No one let him know. Finally, a doctor came into my room. I told him that the procedure did not work and that no one notified Dr. Gupta that the procedure did not work. Doctor contacted International Radiology. No urgency. I had endured two days without being able to urinate into my Nephrostomy bag. I know for a fact if Dr. Gupta knew I was experiencing a failed procedure; He would have immediately worked me in to take care of me. Dr. Gupta has been my International Radiologist since day one at St. Francis Hospital. He relocated. I would not recommend your hospital for anyone!!! This was the most horrible experience I have ever received in any hospital! I do not recommend Community...

If I could give negative feedback BELIEVE me I would. My sister was scheduled for Bariatric Sleeve surgery on the 1.14.19 she had the surgery next day she came home in a lot of pain on 1.16.19 she called her doc and she told her come in to be checked. When she went in they did a scan of her lungs and informed her that she was in pain because the lower side of one of her lungs collapsed...sent home still in pain.( after Bariatric surgery I felt like her stomach should have been checked,,,but it wasn't at this visit)Fighting threw the pain till 1.28.19 and went back to ER because it just keeps getting worse she got admitted because they finally checked her stomic after 2 weeks after calling and complaining in pain so on.... turns out she had a sleeve leak!!!! 1.29.19 she had Emergency surgery to repair leak....at this point she is even more pain than before.....infectious diesiese doctor ran test on her and told her she had a sepsis infection and blood infection they were going to treat with antibiotics. Her doctor came in and said it wasn't all that bad and the infection was contained to a small area in her stomic.. put a drain tube in and feeding tube so she wouldn't irritate her stomach and it can heel. The stay was horrific called crying all the time hurting constantly the nurses were poking her fishing for new iv lines....she was in the hospital from 1.28.19 to 2.8.19 Friday. She stayed at my house on the couch still only getting up to pee because she is in so much pain and has a feeding tube and drain port in.. by Sunday 2.10.19 I suggested that she go back to the hospital. I took her to a different hospital er. They informed us that they could run test however if something were wrong she would just be transferred to north were the surgery was done... so we left there and went to north this is were the real horror of this hospital starts...Er visit she was admitted at 645 Sunday night.... she had a upper gi and determined there was STILL a leak...the infection got worse her whole drain tube was full and leaking out at the wound....The doctor didn't see her till 830ish the NEXT morning...in the mean time she couldn't sleep because of the pain it hurt to breath her mouth was dry ...she called me crying saying the nurses wouldn't give her ice to swoosh and spit even the doctor said when she put the drain tube in that she could have ice chips if she spit out no pain meds because the doctor hasn't been in and her blood pressure kept dropping so she just sat ther till 630 am when she called me in agony begging me to try and do something because the nurses wouldn't help ( nurse said I'm not calling the doctor for ice chips.....you cant have pain meds because of blood pressure....walk out and shut the door) then the nurses started ignoring her call button for 45 mins...I was so angry when she called because of the treatment she was getting..I called the on call her on call doctor at 645 am luckily it was her doctor...she said she would call the nurses and inform them that my sister can have ice chips so long as she spits and had them give her pain meds..... so the nurse goes back in the rm with Ice chips within 5 min of me calling... finally.... however the nurse still didn't want to give her pain meds even though the doc called her and approved it....sister calls about a hr later saying she still hasn't had meds of course I call the doc AGIAN and she calls the nurses agian says you cant just leave her there in pain give her meds AGIAN finally the nurse comes in and gives her meds.... when the doctor comes in to inform my sister that her second surgery and the drain tube didn't work that she would need another SURGERY and put a stint in place or she could sit there and hopefully it dont take too long to heal on its own and more antibiotics.....doc said the stint could be very uncomfortable and painful as well she had a day to think about it the doctor would schedule the surgery and if she decided she didn't want it she could cancel it.....That whole night the nurses ignored the call button from the rm...

Mostly a positive experience. I had a total hysterectomy there a little over a week ago, and I am feeling great. Within 48 hours of the surgery, I was up and going about my normal life, which includes a fair amount of physical labor. I am surprised and relieved; so many people warned me that there would be significant downtime after a procedure like this.

The staff was mostly great. One of the nurses in the OR told me right before I was put under that I had a nice voice. I thought that was a particularly nice compliment, since I’d taken voice lessons in my younger years. One of them asked me where I was from. I could hear her and see her, but I was physically unable to answer her. It was the last thing I heard, then lights out.

I came to in an absolutely hellish amount of pain. Don’t get me wrong. I’m not blaming anyone for this. I’m assuming it could not have been avoided. I was screaming at everyone in the OR that I was in pain. They gave me something that brought the pain down enough so that I wasn’t screaming anymore (as noted by my anesthesiologist with perhaps just a touch of je ne sais quoi), but I was still in significant pain until I was given a chair to sit in and granted an Oxycodone.

I mention the chair, because it really did help. I probably should have thought to mention to the recovery nurse (more on her in a minute) at the beginning that I have back issues, and sometimes I have to sleep sitting up. But I didn’t think to mention it until it became an issue. The guy who brought my chair up (whoever he was) put his hand on my forearm for a couple seconds. Whoever this guy was, I’d like him to know that I was totally ok with that.

The recovery nurse gets her own paragraph(s). I could probably write a book about her, honestly:

I couldn’t tell if the recovery nurse flat out didn’t like me, or if I was just irritating her, or if she was having a bad day, or…? It just seemed to be one fight after another between us. I may be getting the order of events slightly wrong here, but if I remember correctly, our first “fight” was about my holding onto the bed rail. I don’t remember exactly why I was doing that, or why it was so important to me at the time to be doing that, but for some reason, I needed to do that. I don’t understand what the big deal was. Just let me hold onto the rail. Jeez.

Then she tried to convince me that I wasn’t really in pain, but was only having anxiety. I am dumbfounded by this.

Then she told me (I can’t remember her exact words, so I will paraphrase) that I shouldn’t expect zero pain.

I mean, I realize this. I wasn’t asking for, or expecting, zero pain. I was only asking for (more) relief.

When I got the chair, it was like I was pulled up from Hell into Purgatory, but the really weird part of Purgatory where the nurse tells me I can’t sit bent at the waist, doubled over in pain, because she is afraid I will topple over. (I swear to God, it was this moment that broke something inside me forever).

When I finally got the Oxycodone, it was like I was pulled up from the really weird part of Purgatory to the nicer part. I actually even fell asleep for a little bit, and probably would have remained asleep for awhile longer if my IV hadn’t popped out.

At some point, the nurse had me try an abdominal binder. I didn’t like it at all, and I asked her to remove it. It was at that moment I saw something flicker across her eyes that actually frightened me. She was mad. She was mad that I didn’t like the binder.

Like I said, I really don’t know what to make of my interaction with her. It was 10/10 weird though.

The rest of my stay was very comfortable and pleasant (for a hospital, I mean). The food, just like at Community Hospital Anderson, was good. (Loved the Fall menu)! The meatloaf was cold though. They should do...