Copart - Indianapolis — Local services in Indianapolis

I will never recommend this company to anyone and one star is even generous. Here's been our ongoing experience thus far: We purchased a vehicle from a dealership in Kentucky in which Copart sold this Transit van at an auction. They gave the dealership an invalid duplicate title when we had bought the van in November 2021. After correspondences with Copart corporates in Indianapolis for six months for the valid title there has still yet to be a true resolve and we're at 7/08/22. We don't have a title, we cannot drive the vehicle, we cannot get reimbursed, and we obviously cannot insure a vehicle that is not in our name. It is sitting on our property without any use.

This is not the way we do business. If our customer has an issue or if there is any misconduct, we make it right. Copart has no desire to function that way and are not willing to make it right nor have they truly tried.

We will be updating the reviews accordingly and we did let Copart know that if this was not resolved after the deadline they gave us, we would begin this process. That deadline was 14 days ago, further ample time to figure this out. Since the day we signed the papers, this process has gone on for...

Our car, which was deemed a total loss, was towed to this place in mid- August. I went there to sign over our title. As of Oct. 1, I was told by the Indiana BMV that the title was still in my name, despite our insurance company saying it had been sold. I called Copart to try to find out what had happened or if they could send me a copy of the title so I could prove to the Indiana BMV that the car was no longer mine. I was applying for an excise tax refund for the car.

They say their hours are from 8-5 but apparently they stop working well before that. I called at 4:46 and was put on hold and then disconnected. I called back again and tried customer service instead of the title dept. Customer Svc. transferred me to the title dept. where once again I was put on hold and then disconnected. I can see it accidentally happening once but not once twice.

I called a third time at 4:53 and was tried the title dept. where I was put on hold beyond 5:00. I gave up at 5:02 and called back so I could leave a message. We'll see if I'm called the...

Copart had an accident with my Toyota Tundra 2005 pickup truck on their lot. A employee dropped it off there fork truck left. Tom Wix call and told me Immediately after it happened. You have to remember, this is a multi- billion dollar company. In many ways it's like working with the government or getting things from the government . Becoming angry or mad is actually a form of insanity. Tom was very honest and very calm. For myself, I had a lot of stinking thinking but I remain calm, self-controlled and self-governing. And so did the employees at Copart. I found them very sympathetic and understanding. And they kept me updated by calling me. They did me good! They bought the damage truck ! That being said! They offer end of Life Solutions to vehicles that can be salvaged and vehicles for parts to salvage yards. This is a resource in the last end of vehicles. Things will happen in this life, you need to brush yourself off , stand up and move on! Copart handled themself very...