Ordinarily I love Walgreen's and frequent the store on Slauson near me. But Sadly tonight I shopped at the 3724 Crenshaw Blvd location in Los Angeles and I had a very Negative experience. I noticed a guy following me and observing me. Every isle I went to he showed up peering to see what I was doing. The final isle I went to he came and stood near the end of it acting as if he was on his phone but still monitoring my movements. I knew he was undercover security. It was overtly obvious. "What is going on?" I thought. "Do I look like I'm stealing?". I really felt degraded and embarrased. Having had enough, as I passed him to enter the check-out line, I told him I didn't appreciated being followed and watched as if I'm a thief. He said he wasn't following me and that he was only doing his job. When I disagreed he became angry and proceeded to curse at me. I explained he was being really unprofessional using profanity towards a customer at work while "doing his job." I had not cursed at him. Needless to say I left feeling upset, unfairly profiled and annoyed. No one wants to be shadowed and made to feel like they are a criminal unjustly, when they are only trying to purchase items they need. I will Not be returing to That location again. All the time spent following me they probably missed the actual thieves who were taking items. This unjust profiling of people need to stop. I will never again spend my money at a place where customers are disrespected...
Read moreI will never bring my business to this Walgreens again. I went to this location two days ago to load money on my card and make a quick purchase from the store. I went into the Walgreens 335pm came out at 3:40pm and someone broke into my car in the parking lot literally right in front of the entrance doors of the store. I wasn’t sure if my money dropped and someone picked it up after me or if someone went in my car but I knew for a fact my money was gone so I spoke to a shift lead not knowing his name. It’s either Sean or Ramone. He asked me for my information name number, Everything told me he would get back to me once he checked the cameras to see what was going on so I can know if I needed to file a police report. because at the end of the day I don’t know if someone broke into my car I just know $100 was missing within five minutes of me walking into the store and unfortunately I cannot remember if my car door was locked so instead of just calling the police and making a false report …. I asked him to check cameras to make sure I wasn’t at fault first. He never called me back. I called the store multiple times since then I spoke to a manager she said she had no idea what I was talking about and I needed to call back later to speak to Sean or Ramone. I think this is horrible That the staff don’t care that their customers are getting robbed right in front of...
Read moreI Called for a prescription update was put on hold 10+ min. Hung up called again they answered put me on hold and the wait was again too long, always over 5 minutes. I went one day at 5 min to their lunchtime end which is 1:30-2 according to the machine info. I went to the drive through at 2 sat outside at the window for 15 minutes til 2:15 parked the car, went into the store and they weren’t back from lunch another customer also waiting said that the cashier said 2:30. At 2:30 they still weren’t back at 2:35 they come back I asked them why yet machine still says 2? The pharmacy tech said they’ve been trying change it but 2 weeks later it’s still not fixed and customers are still thinking it’s 2 and have to wait or come back which is inconvenient. For Seniors having to wait around a half hour until they comeback from lunch is not fair nor is that good customer service. Also they don’t call you back, as they promise, when there’s an issue with prescriptions. I’ve been put on hold multiple times within the same phone call to inquire I’m about the issue or delay. Im a retired health care quality assurance/ quality improvement professional, snd I assure you this isn’t quality service nor service in excellence. I could teach them a thing ir two. I transferred my prescriptions from CVS for similar infractions. This type of service isn’t...
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