lululemon — Local services in Irvine

Hailey (I hope I’m spelling her name right) was soooo helpful. I was looking for a sweater to wear for a short time on my way to the gym and during a walk/run outside. She gave me a great rundown of what jackets would be the best and helped me choose the gorgeous green defined jacket and I love it so much that I just ordered it in the camo color too! I lost a lot of weight this past year and still have body dysmorphia so I tend to grab bigger sizes even though the smaller sizes fit me now. I grabbed sizes 12-20 in the jackets and tried them on and Hailey said I should try on a 10. Then when I tried on the 10 she said girl that looks great but you could honestly even go down to like a size 6!! That made my day and without that experience and good customer service from Hailey I probably wouldn’t have bought...

Associates just stand around and talk to each other instead of helping customers. I was only able to grab their attention when my arms were full of clothes to try on and I was anxiously waiting outside of the dressing room. I did not find the right color, size, or length of a single item I tried on.

A store associate working the fitting room offered to help me order online, but I needed to grab my wallet first. I had parked right outside of the store, and immediately came back, but the associate was nowhere to be found. After walking around for a few more minutes, I left and placed my own order online since no one was there to help the customers.

Another downside to this location is that they do not carry the invigorate tights.

Really disappointing for such a nice location and one of the bigger...

I had an outstanding experience with Jessy W, the Lululemon educator! From the moment I approached her for assistance with my exchange, she was incredibly helpful and knowledgeable. Jessy took the time to understand my needs and provided clear guidance throughout the entire process. Her friendly demeanor made me feel welcomed and valued as a customer.

Not only did she resolve my exchange efficiently, but she also offered insightful product recommendations that I absolutely love! It’s rare to find such a dedicated and passionate team member who genuinely cares about helping customers. Thanks to Jessy, my shopping experience at Lululemon was exceptional. I can’t recommend her enough—five stars...