Brighton — Local services in Irvine

This review is regarding the customer service I recently received at my local Brighton store in Irvine. Upon entering the store, I was greeted by Citlaly Torres. She was both professional & engaging. I was looking for a purse & this was my first time buying a purse in a higher price range. The best way that I can describe my shopping experience is that Citlaly Torres guided me through the process. She inquired about the type of purse I was looking for & what specific functional needs were important to me. Then she led me through the process & showed me the various options that might be a fit. She explained about the quality of the products & the additional care & warranties that Brighton offers which are included with the purchase. I often find shopping overwhelming & I can confidently say that I would have overlooked many options, including the purse I ended up buying, if it wasn't for Citlaly Torres. I had no idea how much room some of the smaller purses offer & the various compartments available.

Thank you Citlaly for making my shopping experience such a...

NOT A FAN. Way over priced and the products are NOT worth it. I have had jewelery tarnish numerous times. I tried to take back a small purse I received as a gift from my husband, still in its original bag with the receipt, and because it didn't have the tag still on it, the sales person gave me a stern lecture (still refunded). I didn't appreciate being spoken to in that way. And they hover and stare at you when you are browsing...seriously a creepy vibe every time I have been in the store. I told my husband - no more gift...

I love this store and all my Brighton jewelry!! The salesladies here are very attentive to helping you find what you want without being overly pushy. Friendly and knowledgable about their inventory! I love that you can have a watch battery replaced at the store now rather than always having to have it shipped back to the Brighton headquarters and be out your watch for 2-3 wks. Tho i do appreciate that when i have to have the mechanism in my watch examined they clean & shine my watch like new all at no...