MacArthur Park Apartments — Local services in Irving

WORST APARTMENT EXPERIENCE - DO NOT RENT HERE!

I lived in this apartment for 3 years, and it was the worst living experience I’ve ever had. When I moved in, the unit was in terrible condition: •The cabinets were broken. •Window nets were damaged. •The bathroom was in bad shape. •The AC barely worked, which was unbearable in the heat. •The apartment was infested with roaches and bugs everywhere.

I brought these issues to management’s attention multiple times, but they did absolutely nothing to address them. I was desperate for a place to stay at the time and paid a deposit of $1,248, which I thought was outrageous. However, I was assured I’d get the deposit back when I moved out, so I tried to make the best of it.

Fast forward to when I moved out, I made sure the apartment was kept in excellent condition because I wanted my full deposit back. However, after turning in my keys, management refused to give me my money back. It took months of me calling them almost every day before they finally sent me only $242! When I questioned why I didn’t receive my full deposit, they gave me a list of supposed “damages” they claimed I caused.

Here’s the kicker: these were the same issues the apartment had before I moved in, which I had clearly reported to them at the time. Despite this, they used these pre-existing problems as an excuse to steal my deposit. I even have documentation to prove all of this, and yet they still robbed me of my hard-earned money.

The property manager is extremely unprofessional, consistently displaying a bad attitude and being entirely unhelpful, it seems like she genuinely dislikes her job. Additionally, the new staff member appears inexperienced and unprepared, further compounding the issues. Both of them lack transparency and have been dishonest, making it even more difficult to address concerns effectively. This management team is dishonest and predatory. They prey on tenants and are nothing but thieves. They have no intention of fixing issues or returning deposits fairly.

If you’re considering renting here, RUN FAR AWAY! This place is a nightmare. The management is unresponsive, unprofessional, and unethical. Save yourself the stress, money, and frustration, do not even think about renting from this place.

THIS IS A REPLY TO YOUR EMPTY WORDS, ZERO ACCOUNTABILITY, ADDRESS THE REAL ISSUES AND GIVE ME BACK MY MONEY! THE ONE YOU STOLE!! It’s disappointing but not surprising that your response is a generic, dismissive statement that fails to address any of the specific issues I raised. If you truly “take feedback seriously,” then why did I have to chase your management for months just to get a fraction of my deposit back? Why did you ignore my repeated maintenance requests while I was living there? Why did you charge me for damages that existed before I even moved in, damages I reported to you at the time?

Your lack of transparency and refusal to take responsibility prove exactly what I stated in my review: your management is unprofessional, dishonest, and predatory. If you genuinely cared about improving your property management practices, you would start by being honest with your tenants and treating them fairly, instead of taking their money under false pretenses.

I have documentation of everything I mentioned, and I will continue to share my experience to warn others about your unethical practices. I encourage anyone considering renting here to look elsewhere unless they want to deal with the same neglect, dishonesty, and financial loss that I...

There no option to Post without selecting at least One star.. So i have selected One..

I am really surprise to see how come this apartment is still getting Positive Ratings, Based on the good ratings only I signed the lease in this community with out even seeing the apartment, But that was biggest Mistake I have made.. I am listing out the problems I have faced.

Cockroaches.. ohh my god there were 100's of cockroaches.. I keep on complaining to management.. and it took 2 and half months to solve this issue. literally i lived in my friends apartment for one month by paying to my apartment... If any one dont believe me, just ask me i will mail you the pictures i have taken..

Soon after that started with small bugs.. I am really not sure what kind of bugs are those.. I had to buy heat steam vacuum cleaner to kill the bugs.

Carpet.. That was worst carpet i have ever seen, When i asked them to change the carpet, They said if they put a new carpet i had to pay 30$ extra for every month. this is how they respond, and i had to rent rug doctor from the Walmart to clean a newly occupied apartment, it was costed me around 70$. and when i leave the apartment i have given it in very clean way than they give me in the starting. for that they charged me 50$ to clean the carpet..-- If any one dont believe, i have the Walmart bills will share it with you...

Washer and dryer places worst than dump yard... they rarely clean that. and they get repair very often.. i have lost almost 10$ with those machines

And Finally important thing, may be most of the apartments do this.. but these people worst than any one.. they will never return your deposit. No matter how you clean the apartment.. they will find out very minute ,small things and charge you 100's of dollars. Few things they can manage and they could manage but they charge you like anything. if you made one mistake they dont consider its one mistake.. they will take advantage of that mistake and charge you very high.. I made a mistake and that become advantage for them and they charged me like anything..

Sara is the only one person who gives very good response to the people, others are like if the manager there in the office they speak with you very nice.. If the manager is not there .... I cant explain...

Please stay away from this apartment..

@Reply to the below response..

I mentioned 5 Points, but You were talking about only the Last point.. what an optimistic reply.. Charges are outlined in the document.. You mentioned that you will charge for the damages.. But you never mentioned the amount of charges for things (I know no one will mention that, but i am saying because you mentioned in the reply that charges are outlined in the document).. And you inspect the apartment when i was not there.. You should have set a schedule for apartment inspection .. that you wont do.. And when i asked you show me what you have replaced.. you will say its not your policy...

Please write something about the worst carpet that you gave me and again charged 50$ for that carpet cleaning, though i give you very clean than you gave me.. Please write something about cockroaches issue that i faced for 2 and half months Please write something the neatness you maintain at washer...

My previous review has to be taken back. I wanted to write a glowing review, but unfortunately the situations with the repairs has gone completely south. Our complex hired contractors to come in and fix the foundation issues with our apartment and we were displaced for 9 days. During this time our furniture was left behind stacked neatly against the walls using the diagram provided to us showing where we could leave our things. This was all a lie. They actually went in a moved the furniture in various other places as the digging had to be done in the spots we were advised to move our items. We were told this would only be 3-4 days but again this was not true as we were evacuated for a total of 9 days. We did come time to time to inspect progress as out apartment community would not follow up with us to provide details, I find that strange. We stopped by on a few occasion and found the furniture moved and at this time undamaged. After the contractors for the foundation left the contractors came to lay our new floor. It was during this time that my Grandmothers dinning table that was handed down to me was broken. The leg and under table completely snapped off. Not to mention all of our things had been thrown around with no care in the word. It has been a nightmare trying to get this taken care of and get some kind of life back. Everyday I wake up and see my grandmothers broken table, and now everyday I have to face the fact that nothing is going to be done to make this right.. The apartment complex is saying that both contractors are denying having done this damage and it can't be pinpointed. They are insinuating that someone else came into the apartment and damaged this table. My insurance company is denying my claim as my deductible is $1000. Now the property manager is stating she is so sorry and it is a terrible situation and there is nothing to be done. I am absolutely devastated to hear that this is the solution that MacArthur Park apartments has come up with. Just apologies and no attempts to make this right. The property manager first stated she had to have meetings with the contractors but that quickly turned into the apology and admission that there was nothing that could be done (in the same call, no meetings) . Again, insurance is denying the claim and we are pending a call from Jack the GM i guess. At this time I can not in good faith recommend this place. It has been home for almost five year, but at this point I wish we were able to be somewhere else. The apartment we are in still needs a lot of work done to it, so how long before we are not able to stay there due to more repairs? There are still issues with bugs getting into the house and after the foundation work none of our doors in the apartment will close. Bathroom door has to be open all the time? Who wants to come use the bathroom in front of other people? Not me. Stay away from this place. The office has all new faces and none of them really give you any sense that they care about the needs of the renters or the lives. Upset at MacArthur Park Apartments. Not worth the price point if this is how they...