Miss Monroe Boutique — Local services in Islamorada

If I could give this boutique zero stars, I would. I’m from Chicago and visited Islamorada in November to check out our venue as well as everything in Islamorada. The trading post area was described by reviews from locals as a hidden gem and it truly was, as the look is very unique and boho. On my wedding weekend, I decided to bring my bridal group out for a boutique shopping day. My day was going great until Miss Monroe’s Boutique. I saw a gorgeous bracelet that I wanted to gift my mother to wear for my wedding. The bracelet was on a bracelet stand for customers to try on, purchase, etc. Considering that I had more shopping to do and also had a pair of earring to purchase, I placed the bracelet in my hand with the earrings I had as I was going to purchase these items. One employee came up to me and asked me where their bracelet was because it was “missing”. I showed them my hand with the bracelet and earrings, obviously very offended by the way they approached me. To further offend, the employee told me that I had to return the bracelet. Confused I asked why if I was going to purchase and didn’t want anyone else to beat me to the purchase since the party was still shopping. Her response: take it to the counter for purchase. This was IN FRONT OF MY BRIDAL PARTY. Let me inform everyone reading this review, there was NO SIGN indicating customers can’t walk with the jewelry displayed in the store. Mind you, this was not an item behind the counter or in a glass case. This bracelet was out just the same as a dress, shoes, etc was out. This was OFFENSIVE, EMBARRASSING, UNPROFESSIONAL and UNCALLED FOR! IN FRONT OF MY BRIDAL PARTY!! To anyone shopping in this boutique, don’t touch anything, make a mental note of what you want and thennn go to the counter and let them know what you want to purchase as it must be an accepted practice of them to offend customers and insinuate shoplifting. To Miss Monroe Boutique: you’ll continue losing customers with your unbelievably...

On May 2017 I fell in love with a dress at your shop, I was 7-months pregnant and HUGE, but made the mistake of buying it in my usual size hoping it would fit me one day. A year later, I finally lost all the weight and can now fit into all my clothes. I was so excited to finally wear your dress, but even back at my regular size that dress is so small on the chest I will never be able to wear it. I called your shop and explained my story, confirmed the dress was intact, never worn, with tags, receipt, and even in the original shopping bag, and I received a call back to let me know “the owner would not allow an exchange” (I wasn’t even asking for a refund). Understandable, right?

Well, if you would have allowed the exchange you would have a gorgeous brand new dress to sell at full price. In order to get the $114 value of the exchange, I would have easily gone over that amount and spend some more money at your boutique. More importantly, you’d have a happy costumer looking forward to coming back.

Instead, you have a former costumer that is left with a negative experience. I will make sure to share this story and leave my reviews where I can. I will resell the dress at my friend’s consignement store to get some of my money back, and then I will go spend that money anywhere else but your shop.

Sometimes it’s worth revisiting your policies.

Sincerely,

A...

I Love Miss Monroe!! Liz ALWAYS has new things coming into the store so its like each time you go there's more to choose from!! She has some amazing brands to choose from and all are totally budget friendly! OOOhh and the cute baby/toddler clothing and accessories are just too much to handle! SO CUTE!!!! Its awesome you can also shop online and get your order shipped! To your husband "Oh, a box from Miss Monroe? Thats the cleaning product company, honey you know with the dish soap and stuff. No I did not go online shopping I'm just keeping our house clean!" HEHEHE. Our secret. Get shopping ladies! We deserve...