Cafe Moka Islamorada — Restaurant in Islamorada

I don’t know if this was a Halloween special or just the rudest service I have encountered in a Café… The young woman working there was super unfriendly and beyond rude. Already when ordering, she seemed annoyed by any question asked. Unfortunately she then felt the need to throw the bag of pastries in a very rude manner onto the counter. The highlight came when I had to go back inside, because instead of the pastry we had ordered, there was something else in the bag. It was probably just an oversight, but the way it was handled was truly unbelievable. Without saying a word, she grabs the right muffin from the top and throws it into the bag. The bag was then also thrown back in front of me without a word. I was totally flabbergasted.

So if this wasn't a show, I understand the job advertisement in the shop about "we are searching for happy faces", because this service is definitely not part of a well run coffee shop. The potential is truly there, as it is a very nicely laid out, quiet place with...

Despite the covid time, business should keep their standards. We went for breakfast past Sunday and were very disappointed. We ordered our meals and they said we could sit down outside that they would bring to us. As we sat, the chairs were wet and we had our clothes soaked. When the waitress brought our food we asked for some sweetener and she said that we would go inside and grab some...... we had already paid the tip percentage that they asked for the services when we ordered the food, so why they couldn't bring the sweetener to the table? I prefer to believe that it was an isolated situation and that they will training the employees better, but we are not planning to...

After a 3+ hour drive, I stopped here at 3:55pm. The Facebook page and Google search say the shop is open until 5, and yet the barista (blonde, pictured in their Facebook cover photo) flat out refused to serve my husband and I. She said they closed at 4, and all she could offer was cold brew or the drinks for purchase in the fridge. What’s more, she was not sympathetic even when we mentioned the over 3 hours of driving and that we had specifically sought the shop out. Even if the store did in fact close at 4, we had arrived before that time. Terrible customer service for a coffee shop we were so looking...