The Moorings Village — Hotel in Islamorada

Awful discriminatory experience. I planned my wedding at the moorings village on the beach in front of the property I rented (plantation house). After all contracts were signed for my wedding ceremony and Property, Morada Bay wedding planner Diane Richey stops responding to emails after many trails of correspondence with planning details. After being ignored for days I decide to call and to my surprise my wedding and my reservation for the house at the moorings was canceled. When I pleaded with Diane for a reason she said her and Debbie the GM couldn’t disclose the details as to why they decided to cancel my WEDDING. The moorings had already received full payment for my wedding. I had to reach out to Diane to hear this heartbreaking news. This is a personal decision from the moorings/Morada Bay and DISCRIMINATION. This was a destination wedding and I had already booked local hotel rooms for my guests and transportation to the venue along with all other costs that are incurred during planning. No bride should have to go through this. Diane was cold, unapologetic and just plain UNPROFESSIONAL when telling me my wedding was canceled. I was left hurt, distraught, and in shock of how an establishment can treat a customer this way. And they gave NO REASON!! Leading me to believe this was based on personal feelings and is discriminatory treatment towards my wedding. It’s 2018 and myself and my partner feel that the moorings/Morada Bay factored in elements that should not matter. Myself and my partner have been given no reason to the cancellation and we know it’s discrimination. All people matter and all weddings matter not just the typical couples they at the Morada/Moorings are use to seeing. Please beware if you do not fit their standard they will take ALL your money and leave you high and dry. I am 30 days from my Wedding Date with NO VENUE….NO REASON…. This is not fair.....

Letter to the owner: Dear, Huber! We have been coming to your place for more than 15 years. It is always a pleasure and a great experience. You kept it clean, well-managed with a nice touch of European sophistication. Good job! In fact - great job! BUT you might ask me why did I put 2 stars if I liked it so much? To get your attention! There is a problem with The Moorings that has been going on and on through all these years and it's the lack of privacy! Why do you allow some weird-looking strangers with photo cameras to enter your (by the way) PRIVATE property with no one stoping them? Do you really need some free advertising via word of mouth gossip about your place that much? Do you want these trespassing strangers to come to your resort, drink beer by the beach and mess up your lovely cottages? Don't think so. We are paying thousands of dollars for our peace and serenity as well as privacy and safety but it's not there... It's gotten to the point where I cannot leave my towel and my cell phone on the beach and run to my cottage to get water because some strangers are camping around my beach chair. Is that ok? Don't think so. It's is not a public beach and it's not free. Your leisurely "security" is just the name. Why are they friendly to trespassing strangers! That makes no sense. They need to take care of your customers and show the strangers out instead of helping them take pictures! Put a chain, built a gate! Help us enjoy our stay here! The world is not getting better and your rates are not getting cheaper.... P.S. Congratulation on the great improvements of...

We’ve never stayed at this property so my review is not about it’s quality. This review is based on the following specific incident:

We were driving around in the keys during our vacation and saw the beach at this property. We thought it looked beautiful so we decided to try to inquire about spending a few nights there. There are MANY no trespassing signs all over but no other information (like a phone number or website) so we thought it would be ok to go to the reception to talk to someone. There are no directional signs other than “No Trespassing” so we didn’t know where to go. As soon as we walked three feet past the gate, an employee popped out and we had one of the meanest and rudest interactions of my life. He started threatening us that we were trespassing and couldn’t be there. We tried to explain that we were just trying to go to the reception. He just said “this is not the way to reception”. Ok, cool. There are no signs so can you tell us which way to go or walk us over? Not really. This guy was just mean and disrespectful, left a bad taste in my mouth and ruined my day a little. I understand that we were not guests yet (although that will be never happen now) but there’s no need to be so hostile. From other reviews it sounds like this place treats its guests well, but what about other people? Who knows how it could have gone but I guess we will just have to take our Swiss money elsewhere. We see that this is only a four star resort so FYI, kindness...