Teton Village Sports — Local services in Jackson

First of all, it was my first time in Teton Village and didn’t know one ski shop from another. On the very first day of my week of skiing, my brand new ski pole broke in two (Leki Carbon) so I walked into another ski shop first and politely asked if they had any mismatched poles or leftovers, etc that I could borrow for the week. I knew this was unlikely for a shop trying to make money to hand out free gear but I thought, it doesn’t hurt to ask. That shop said they would be happy to rent a pair at the usual rate, $10/day. I then walked into Teton Village Sports and asked the same question to a nice woman in rental shop and without hesitation she grabbed one off the rental rack and asked for me to return it when I’m done, free of charge. At that point I decided I would come back to give them some business somehow or another. After a day of skiing with my new boots purchased in Texas, I went back into TVS and the staff there went above and beyond during my multi-day experience. Matt and Andy in the boot shop treated me exceptionally well. I came in with my new boots and some discomfort and after consultations they worked on the boots over three separate days to get the fit dialed in. This required grinding plastic and eventually a punch on one stubborn boot. They helped me find an upgraded insole to replace the factory throw-away insole. All of this service came at a great price. The insoles were not marked up beyond MSRP either. Then when I mentioned to the boot shop guys that my binding was too tight, they sent me over to the ski shop. That guy was out of the shop at the moment so I wrote down my stats for the chart and left them with another nice lady, and departed for more skiing. Shortly thereafter I got a text from Matt (who doesn’t even work in the ski shop area) that they checked everything and recommended to adjust the DIN setting, and to come back in at my convenience to make the adjustment. They did that at no additional charge. Very rarely do I get this kind of service anywhere, so it’s important for others to know this is the shop to go to in Teton...

I wouldn't recommend buying anything of value here. I bought a pair of Lenz socks ($$$) here a year ago, and they stopped working by April. No biggie, TVS said they would happily warranty them for me, great! They said it would be a few months, which was fine because it was summer. Winter rolled back around, and I hadn't heard anything. I've called about 4 times, showed in person, emailed with someone named Brian Schmidt, and nothing. Nobody will give me an update on the socks, tell me where they are, or offer to remedy the situation for me in any way. I've now been waiting 9+ months to get these very expensive socks back, and not a single offer to make it up to me. Worst experience with a business I've ever had. I don't like writing bad reviews, but I'm at a loss and simply don't know what to do anymore since nobody...

The customer service here is TOP NOTCH. I checked in with the rental company that runs the mountain where you buy the lift tickets and they could care less about customer service. We then walked into Teton Village Sports and met Chris who was phenomenal. They even have new e Bikes that fit my 8 year old! Chris was so kind and helpful even gave us special stickers that he had that reminded him of my son, Rad. There was also Brendan who was super helpful and wonderful and one more guy that I'm blanking on his name but was great! We could have just hung out there the whole time if we weren't trying to do a great ride to and from Jackson... Don't rent your bikes anywhere else, this is your spot, and make sure to say hi...