Mangy Moose Jackson Hole — Restaurant in Jackson

There are highs and lows of every restaurant, but this was hilarious in sad way. It's longer than my usual reviews as this is a warning for others.

We found seats upstairs (opens at noon) and at 2pm on a Sat or was packed. No worries... We found seats and looked forward to the "famous" nachos. Drinks came quickly. We waited to order food, and waited. Eventually I flagged down another waitress & then ours comes over. We order the nachos. Our food comes... without the guac. The first thing she said when I pointed it out was, "Well, I can run downstairs to get it, but it will take me 20 minutes." What?!? Ok....

The guac arrives in 5 min. Great! Not sure where $9 of carnitas was, but there were some. I'm not going to complain as I'm hungry. Waitress comes by in 10 & we order another drink. We wait. We wait. She comes by 20+ min later and asks if we're ready for the bill. I explain that the drinks never arrived, and she says, "Oh, I didn't hear that." Yes, she did, but ok. We decide to go. At this point I'm at a 4* review... But 1. she comes back with a pitcher of water & glasses and states that the people standing behind us are waiting for the table (we still didn't have the bill). So we're sitting there awkwardly with people staring down our backs. 2. We get the bill and hand her cash. She comes back with $40 and explains that our bill was $59 and change, so she just kept the change (?!?). 3. My husband is trying to give her a tip, and she grabs the money out of his hand while he's counting it, letting $ fall to the floor, explains, "Oh, it was just a dollar that fell down there." and walks off! Ends up she grabbed a $15++ tip after I got on my hands and knees to find the cash on the floor (you have to realize there is a ton of ski gear everywhere, and money had floated down to the next level).

Oh, and when we looked at the bill, they charged an extra $4.50 for an ice cube for his $15 Basil bourbon. So buyer beware...the ice cube is not on their menu as an upcharge.

I understand it's busy, but I have never had such service in my life. I will never go back...

Taxidermy: 5 Stars. Everything Else? Mangy at Best.

Long story short: If you're into taxidermy, tension, and pretzels-Mangy Moose delivers. Just don’t come hungry or expect your burger how you ordered it or prompt service.

The "soft" pretzel was anything but. More like petrified parchment twisted into disappointment.

Don't bother requesting your burger a certain way-well-done is apparently the chef's one and only option.

Proper Pig Flatbread pizza? The only thing proper was the audacity to charge for it. It came out flat, bland, and overpriced—like a disappointing date.

Also, don’t buy the message on their website (missing word is their verbatim message) “DELICIOUS, HEARTY, AND FAMILY-FRIENDLY”, “We keep our dinner menu affordable so your can enjoy our eclectic dining room without breaking the bank!” 9 adults, 3 kids (ages 11, 6 & 5) our bill was $405.28.

Our server was not easily found during our visit, so forget about getting refills or having unused dishes cleared. And whatever you do, do not try to help by bussing the table yourself. When we brought dishes to the bar-because we actually needed the space for our group-we were met with a snippy, "Sure, just set it up here since she's not already busy enough. Leave it on the table-we'll take care of it for you.”

...Except they didn't. That was kind of the whole problem.

Oh, and just before the check comes-not when you're ordering-the server casually drops that they don't split checks. This should really, REALLY be printed in plain sight at all establishments that have this practice.

Do with this information what you will…hopefully you have a better experience and ours was an anomaly.

Pro tip: Skip the upstairs Mangy Moose mess. Head to the first floor “Mangy Moose Cafe”—smaller menu, better experience, and actually worth...

We came in party of 12 on a Monday night, after hiking for 10 hours we were incredibly hungry & we're delighted to find out that they could seat us right away & the restaurant wasn't very crowded so we choose to eat here. Big mistake! The singer in the saloon was AWESOME, he deserves a 5 star review but other than that, RUN. We waited for over an hour for our food, nothing special, just hamburgers, one gal ordered the steak, another the trout, & thumbs down for all 12 of us. The hamburgers were way undercooked, almost raw, fries were cold, steak was extremely chewy, & the fish wasn't good at all. I would strongly suggest unless you want to pay for overpriced bad hamburgers, that you find somewhere else to go for dinner. But if you want to listen to some good music, go there, but stay clear of the food. Worst $32 I've overpaid on a awful hamburger & fries & water!

In response to the manager: Thank you for reaching out, & no the burger wasn't $32 but it was $24 plus tax & then you added a 20% tip on (which tip should be 15% & we can decide if we want to leave more for the service we received), so my total ended up being $32. I really hope instead of trying to say that we must of had it wrong, please recognize that a great establishment would take the criticism & learn & make things better for the next patron & us. I ate in downtown Jackson on Tuesday night & had a burger that was $15 & it was delicious, one of the best...