Pride Computer Systems — Local services in Jacksonville Beach

Absolutely reprehensible. My computer crashed just days after they "upgraded" it. They refused to even return my calls. They made no attempt whatsoever to make things right. Wouldn't recommend them to anyone!!!

I had gone to the Apple store because my computer was running slow. They ran every conceivable test on my computer and found nothing wrong with it. They said it was running slow because I ran many programs that used a lot of memory. The solution was simple and inexpensive: purchase 8 GIGS of RAM and have someone install it for me. It was not a service they provided.

They told me exactly what to purchase. I went to Pride Computer Systems because it was right by my house. Pride Computers convinced me that, in addition to the additional memory, I should allow them to install a new hard drive. I agreed.

Within 6 days of the installation, my computer stopped completely. It would not even turn on. I called them immediately and said I would bring the computer in.

Their employee, Audra, plugged it in. It wouldn't turn on. Within minutes, without opening up the computer, without attempting to run any tests, without even being able to turn it on, she promptly declared said, "It was struck by lightening. It's totally unrelated to the work we did on your computer. We can't fix it but we'll charge you an administrative fee to send it to the Apple Store."

I was outraged and replied: "Do you honestly expect me to believe that I was in here 6 days ago, you did major work on my computer, today it won't turn on and it's not related? That my computer was struck by lighting? I don't believe that for a minute."My computer had worked fine the night before. It was not plugged in overnight. I worked on it until the battery died and the next morning when I plugged it in to charge it, it would not take a charge.

I took my computer to Apple and told them what happened at Pride Computer and they laughed OUT LOUD at the suggestion that it had been "struck by lightening" In the exact words of the Apple employee, "What he did was perform open heart surgery on your computer. And plenty of things could go wrong and obviously did go wrong." The Apple employees spent hours trying to get my computer running again. This is the same computer they had just spent hours testing and had found nothing wrong with. Now, it wouldn't work at all.

I had no choice but to spend $2,000 to buy a brand new computer. In addition, I lost at least a full week's worth of work getting my computer up and running again. My computer is not a toy or a hobby. I am self-employed and my entire income comes from my laptop.

What astonished me most was the way I was treated by Pride Computer Systems. When they first repaired my computer, I wrote a great testimony about them on my very-active Facebook page. When the owner thanked me, he asked me if I would write a favorable review on Google, which I immediately did. He promised me that if I wrote the review, he would provide a free future service.

Yet after destroying my comptuer, he refused to even return my call. I called him from the Apple store before making the purchase of a new computer, to see if he would attempt to repair or make it right. I called him on the way home from the Apple store to see what he would do to make this situation right.He never even returned my calls! Never to this day.

So I was out $2,000 for a new computer I should not have needed. I lost a week's worth of work. And on top of all of that, when I disputed the payment through my credit card company, Pride Computers deceptively used the favorable review I had so graciously written against me. So I had to pay them to destroy my computer.

I'm amazed they are still in business. It was by far the worst experience I've ever had with any company.

The claims made by the owner in response to this review are flat-out lies. He made absolutely no attempt to make things right. I stand by my review and my 100% accurate account of...

Your response below this comment proves you not only can't hold yourself accountable for what your customer considers to be substandard service, but hints we would ever do business with you again. My accounts been flagged? How immature. Give me a break. I have an obligation to others in my community to make certain they don't experience the same horrible attitude and poor customer service we experienced. Good riddance.

We run a business out of our home and had Pride install a network. Though we were clear about our desire for complete coverage in our home, we had continual problems. Each time we had a problem, we were told the equipment needed updates in firmware or software, or were told, in their opinion, our speeds and coverage were fine.They weren't. We were down or had slow speeds and disconnects continually. The network never performed as sold. The final straw was when our network stopped working on a weekend. I called support and when I expressed my displeasure, I was told, "Well, I'm having to deal with YOU on a weekend," and refused us service until the following Monday. HORRIBLE attitude and worse customer service. We called another company. They LISTENED, responded and installed a new network 2 days later. We literally tossed every piece of equipment Pride installed. We got the coverage and speeds we asked for and have had zero problems in 4 months. Not one minute of downtime and speeds that are fast and consistent. The new company has no problems with calls or service on weekends. One star is generous for Pride. I would recommend you not buy from...

I highly recommend this place.

I visited Pride Computer Systems on two different occasions. I was hesitant at first, because I found the recommendation on Reddit (which is squirrely), but Tyler at Pride seems like a very good dude and instantly squashed my concerns.

I quickly got the impression that they were there to earn my trust as a repeat customer, instead of trying to up-sell and charge as much as possible for everything. Tyler was also very good at explaining my options, as well as trying to find the most affordable path to solve any issues that I had. This is why I returned the second time.

My last project for them was to try to retrieve some old memories from an old, damaged external hard drive. Tyler spent a ridiculous amount of time on this project and charged me just over $100, and that price included a new external hard drive. To go into a place like Best Buy, they would charge $75 just to look at it.

I can't overstate what a good experience this was.

I moved out of town recently, so I wish that I could repay them by being a repeat customer, but the next-best thing that I can do is to leave a Google review. I hope that your experience with Pride will be as good...