Casa Maria — Restaurant in Jacksonville Beach

On 12/27, myself and 7 others went to your restaurant for dinner. The place was not busy when we arrived (6pm) and we were immediately seated. However, this turned into a 2.5 hour fiasco. Our waiter was completely overworked and overwhelmed. We all asked for water at least 3 times and NEVER got any water. We asked for drink refills and did not get them until very late into our meal (at which point we were done eating and very ready to leave). One person did not even receive their meal, while the rest of us got cold, small meals. I ordered chicken fajitas and got the smallest amount of toppings, but our waiter never brought us anything extra when asked more than once. We had to share silverware and napkins because we could not get our waiter long enough to get any extra. Our meals all came out at totally separate times. Then, when we were finally so frustrated and ready to leave, it took 30 minutes to get our waiter's attention to get our bills (which were then incorrect and had to be fixed).

I truly am not one to complain about restaurant service, as I know it is a difficult industry, but when we paid hundreds for a meal, we should not have been treated in this manner. There were only 2 servers for the entire restaurant, which did get more crowded as our meal went on. Our poor server was sweaty, running around, managing the bar and tables, and clearly could not handle it all. I do not understand what kind of management will do this sort of thing to their employees - it is utterly despicable to see and I felt terribly for our waiter. However, they should not have seated us in the first place if they could not handle our group. I do not know anyone who wishes to extend their meal that long, especially with no food or water.

I do hope others do not receive this sort of service in the future, but I do not plan to return again to see if the situation is remedied.

And, to add insult to injury, they are unresponsive on Facebook and their advertised email...

I go to Casa Maria in Durbin Creek faithfully once per week. They NEVER LET ME DOWN. I knew I shouldn’t be unfaithful to that location. This location was very unpleasant to say the least. The food here was disgusting. Not only that but the rice & beans were smaller than a kids meal portion. I’m not exaggerating, they served me literally 1/4 cup of rice, 1/3 cup to the MAX. What kind of portion is that? I would expect a side portion of rice & beans to be much more than that! The margaritas are HALF the size of the other location for the same price. I wish I had a picture to upload but I didn’t even think to take one because you could see more bare plate than food on my plate and that’s quite embarrassing. The chips were not hot and there weren’t many in the basket. Despite having table of 6, they only brought one basket of chips rather than 2. We had to keep asking for chips as well as drinks because the waiter wouldn’t check and he’d run away so fast every time he dropped something off to the table. I was extremely disappointed. I do not recommend this...

I am a local and live close to Casa Maria, I go there at least once a week. So I go there Saturday evening for dinner and a friend and I enjoyed our meal and had a couple of drinks. I always try to be responsible when I drink! I took a Uber home and left my car in the parking lot. A couple of the staff knew I was leaving my car there. I go back the next morning early and was shocked my car had been towed at 6:00 am! I called manager and spoke with him he said he would speak to the owner . Didn’t ask for my phone number to let me know why, They would have done that! I do not like to drink and drive and this establishment should agree! I could have understood if it had been around lunch time but they towed at 6:00am in the morning! I was sobbing because I barely make it week to week paying my bills! So $145.00 came from a friend because I didn’t have the money! I will no longer go to this restaurant because obviously they don’t care if u drink and drive because they are not being sympathetic to people that are responsible and...