Home Outlet — Local services in Jacksonville

Well, Unfortunately today's experience involved a very disrespectful employee. I honestly didn't care to grab his name before leaving, but whomever the Store Manager is can do your own internal inquiry as to who I'm referring to. All that I know is that he's the gentleman with longer hair. He worked the closing shift today, December 31st. The purpose of my visit was to replace some kitchen cabinet handles for a different style. I arrived at the store at about 2:30pm.....30 minutes before closing today.

The story is as follows: As I was parking, my first observation was of him yelling at a customer who was parked adjacent to the curb right outside of the store. In the effort to get the customer to move, his approach to how he asked the guy to do so was very much so over the top.

Then I parked and went into the store

As soon as I walked into the store, this gentleman was the very first face I saw. Immediately, I say "hello how are you guys?" His reply to me was, "Well, I'd be a lot better if you weren't trying to do a return right before closing."

Before I could address his rude comment, the gentleman who he yelled at outside had come inside the store to confront him on how he handled the parking situation. The employee still defended himself and his inappropriate actions and escalated the situation to a verbal altercation. Meanwhile, I was helped by the other employee.

I had no other words.

But, my final words are.... please remove this guy from the store. Clearly his time is being wasted and this company doesn't pay him enough that he feels his rudeness is worth.

I will still come to this store, but I have no desire to receive his assistance any time I'm there.

Curious to see what management does about this as I'm sure he has no intentions on telling anyone about...

Twice in the last month we have stopped in here looking for cabinets. The first time we waited for 20 minutes for someone to help us. Two employees were busy assisting other customers and all of the other employees were standing around the back of the store talking. We took our business elsewhere and purchased several thousand dollars worth of kitchen cabinets. We ended up spending more but we didn’t want to give our money to a store that could not care less about the customer. Today we stopped in again, hoping customer service had improved. We waited and waited. There were 4 employees standing at the register talking. We stood at the end of the aisle staring at them for 5 minutes. They looked at us and kept talking. I finally had to interrupt the conversation to ask for help. He eventually waddled over and said they didn’t have what we wanted, without even looking for it. If this is franchise owned someone from corporate really needs to pay a surprise visit. Customer service is...

Have been a bit disappointed with the coastal grey vinyl flooring that I installed. Feels pretty much like a sheet of laminate under your feet which I suppose essentially it became after the back breaking install, that despite the conscientious effort to get it all joining together has still resulted in multiple areas of separation. What compelled me though to review was the transition pieces that I bought. Nearly impossible to find a single straight piece. The employee was fairly uninteresting in the fact that they were selling a faulty transition piece by the fact that he told me to just head to the back and exchange them out. I had to ask him in a rhetorical way “so you want me to just put these back up on the shelf for sale”? Only then did he say to just place them on the counter instead. I’m all about local business support but I can get this type of service with online vendors. Hopefully...