Boost Mobile — Local services in Jefferson City

The store is quite useless. When I switched my service back to boost they made me do all the calls to customer service to switch my number. So why did I even come in, then later when I needed to have a line removed. They can’t help me with that either. They can let me call customer service using their phone. So again what’s the point of coming in?? Alright so let’s say you come in to pay your bill in person well that’s gonna cost you more for coming in the store. Boost mobile has become a joke. The store is basically just for selling phones to new customers. I also need a new phone but they can’t give me any deals. But if I was a brand new customer they have a selection of phone to choose from. Again overall boost mobile has become a joke. And that’s all locations not just this one. But I come to this one. And it’s always young rude young women that work here every time. It’s almost part of their hiring criteria that they have no customer service...

I have been a customer for a long time (2013 to 2019). Last couple years staff are not helpful, their knowledge is lacking, always gone during business hours and to contact is hard to do. Their rates change to cheat you out of money. I had gone thru a difficult time and was pinching pennys so I dropped to a less expensive plan for a few months. When I got stable I was told I was due for upgrade phone. I found my old plan was no longer available to me so with an upgraded phone I got an updated plan. Found out the upgraded phone could not handle the upgraded plan. So I have been paying 50 for a plan My phone can't use. When I requested a phone that could it is now going to cost me 100 for an upgraded phone of the original upgraded phone? Unbelievable! Now if a NEW customer you can get a phone with my 50 dollar plan for 25.00. But not a 6 year customer. Told them I will be switching. They say ok, but no others are Boost. Maybe this is...

The store manager was rude and would not call his supervisor, so I could get some sort of hospitable service, or fair compensation???.Paid for 2 months of service and a brand new phone which I couldnt use because of some certain network outage I only seemed to be experiencing??.. Two other members of my same household were with boost and had their services working just fine. I asked Boost how and why I seem to be the only one with a "network outage" , they explained upgrade 5G, but my phone was not even a 5G phone so they claimed it was during the selling of it. So after 2 months of payment, hit n miss service, mostly miss, brand new phone paid for also, tried to return the brand new phone which had no damage to it besides the network n functions a phone ahoyld do, he wldnt take it back bc it was past 7 days of purchase. How is this right or possible??? I switched to Kricket. So far so good besides its too...