Michaels — Local services in Jensen Beach

Two instances with bad service. About 2 years ago I purchased some bead storage containers online. It was supposed to be ready for pickup within a 2-3 hours. *5 hours later I show up and grab the items off the shelf and go to the counter and tell them I've completed my order myself and to just mark it as done. Apparently they weren't able to do that. I stood there for a half hour while they went back and forth about being able to complete an order that should have been completed HOURS before. I purchased the items - I had already paid for them. Figure your own internal issues out and keep me out of it. I have better things to do. Today I went in with my mother to purchase shadow boxes because I know they had a "buy one get one" sale going on. Both my mother and I were charged full price for both boxes. My mother caught it and they ended up giving her the discount. Let me point out at this time that my mother bought 2 9x9 shadowboxes that were the exact same. When she got back to the car, I checked my receipt and sure enough - I was also charged full price. At this point, let me point out that my shadowboxes were both Studio Decor brand, but one was 9x9 and the other was 8x10, but both were the same price. When I went back in, I spoke to the woman at the counter, who was very sweet and she got the manager to come to the front. The manager asked me which shadowboxes I had purchased and made a big ordeal about how they had to be the exact same in order to get the discount (so.... why did my mom get charged full price?). She eventually did give me the discount but told me that "for future, it has to be the same item". #1. The sign saying "buy one get one" did not say ANYTHING about them having to be the same item. #2. For future? What future, you lost a customer for good, lady. I will never...

I haven't been at a Michaels in years. I went to one in Stuart Florida to pick up some realistic looking silk flowers. They used to have high quality beautiful flowers. I remember making beautiful centerpieces with them. You could get both single stems and bunches. There were huge signs in every isle of this department saying 70% off the regular price. The regular prices were very high to begin with. The flowers were made with plastic stems, leaves, and flower centers. They looked like the same as the dollar store. They were all in bunches with only a few individual stems in all the isles. I finally found 1 bunch that was small, looked more natural, and was supposed to be wildflowers. Mostly they were crushed looking and I hoped I could uncrush them when I got home. There were no dried flowers in the store only cheap fake ones. I also picked one other single dyed plume looking thing. When I got to the register they didn't ring up as discounted. So the two crappy looking fake things will be $20. The cashier's say oh those are new so they aren't 70% off. Even though the signs are everywhere. On top of this there were only 2 employees seen in the entire store. I will not be going back. I can find better quality at Walmart and The Dollar Store....

This Michaels is large with good space between isles. Lots of arts and crafts that are not just seasonal.

Besure and internet check for coupons. They have lots of coupons that knock off a flat % at the end on different sites.

They also give a 10% senior citizen everyday discount.

But do hang onto your receipts IF YOU think you will need to return some items. No receipt no full price on returns. For someone like me who buys a bunch of items knowing I AM GOING TO RETURN the items I dont use on a project this can get frustrating. But, I agree with the policy due to sales.

I love the smell of Michaels year around.

I never expected the original dirty and dusty Michaels discount store (hat I had to check inside the box for all the crayons or make sure the wedding mints were not out of date and broken) would grow up to be...