Christ Hospital, Jersey City, NJ — Local services in Jersey City

Today, I had experienced the worst of Christ Hospital. I went in to get a procedure done and Registration had the wrong demographics on my account (address, phone number etc etc.) Not to mention, that I over heard the next patient in the next room going through the same situation with another Representative over the same exact thing, which is a serious red flag. Not putting in the correct information on the patients correct account, can cause numerous issues. This only tells me that people are not paying attention to detail and are causing numerous issues for this hospital and patients. It was only 8:15AM and the drama with this hospital already began.

Secondly, once my procedure was done at the Endoscopy Recovering Unit, I witnessed a RN by the name of Elsie who was very unprofessional at communicating with another Nurse by giving her such negative feed back and demanding for this other nurse to stop attending to the patient she was caring for at that very moment, and to quickly go and attend to another patient which was very unprofessional and very rude. In my opinion....NO NURSE SHOULD DROP A PATIENT AND STOP CARING FOR THEM TO GO ATTEND ANOTHER. YOU MUST FINISH EACH AND EVERY TASK CAUTIOUSLY AND CAREFULLY. Thank god that the other nurse professionally cared for the first patient correctly before she moved on to the next patient.

The RN Elsie was so unprofessional in front of other patients and staffs by shouting and demanding for the other nurse to basically drop the patient that she was caring for and go attend another patient because she said so. Which that was extremely unprofessional coming from a RN which she should know better. However, The other nurse nicely told the RN Elsie in a very low tone of voice "As soon as I am done with this first patient, I will attend to the other patient. Please give me a minute because I was with this patient first". The RN Elsie responded back by saying "Whatever, this patient needs to be cared for first". The RN Elsie was so rude and very unprofessional and continued to demand orders and shouting; it was horrible. I am sure that the other nurse felt embarrassed and out of place. Another nurse I believe by the name of Susanne called them both in to the staff room to simmer things down. That was very horrible; I don't think that no nurse should ever speak to another nurse in that form of way. You cannot speak to anyone the way you want. RESPECT IS AND ALWAYS SHOULD BE THE MAIN KEY which Ms. Elsie didn't have at all for anyone in that department; not the staffs or patients.

If a report was or should be needed, please take this as an incident report from a patient that experienced a horrible experience at Registration and witnessed this episode that actually took place on June 11, 2023 between 9:20 AM to 9:30 AM in the Endoscopy Recovering Department.

Maybe other patients will tell about the horrible experience that they had at the registration department on to the endoscopy department. FYI....If anyone ever want to see a good soap opera, go to Christ Hospital; its better than...

What a terrible inpatient experience. I was there for a week (they could not figure out what was wrong) which gives me a good perspective (an emergency open heart surgery patient was sent home less than 24 hours after the surgery). First, no medical personnel communicated about my condition. The doctor who was assigned to me during my stay had never been told what happened; nor did he ask me. I had become paralyzed and the EMS had to break down my door and yet all that someone had told him was that I was slurring my words, as I was doing once I began to regain movement. Four days after I arrived, my sister the nurse talked to the doctor and he listened to her, and he came in and blamed me for not telling him what he never asked, as he made 20-second-long visits to my bed once a day.

The staff was terrible. No one ever asked if there was anything I needed. If I wanted to ask for something I had to ring a bell and announce to the world what I needed. As I did not want to do this for small things, such as getting new footies, I waited for days for someone to ask if I needed anything. Once I did break in and ask a random nurse, it was no one's job.

When my blood pressure was too low the nurse did not tell the doctor, she just kept measuring it and stressing me out till it was high enough. I asked her why she was doing that she said if she reported the actual number she would have to call a code blue. OK, well, I was not dying but a doctor needed to know.

I was given medication for conditions they did not tell me I had, such as high cholesterol. They did not ask me what I wanted to take. There are medications I needed and I told the doctor and he write them down wrong. I had to smuggle my own in to get the right dosage till they would change it. Later on a doctor warned me about not taking the right dosage, which could lead to death.

At one point a psychiatrist came to talk to me. He was very earnest, to show off for the intern with him. He asked if I have thoughts of death. I said yes. He said uh huh, wrote it down, and that was it. No follow up. I was not suicidal but if I had been, how would I have felt?

etc etc! The worst. Much of this was caused because they laid off half the staff everywhere in the hospital and outpatient when the place was bought out...

This place is a dump. I can't believe how unprofessional and unethical the people who work there are. My family member was in the psych unit and she was neglected in every way. My loved one had an arguement with another patient in there and my loved one ended up being locked up for hours. She needed to used the bathroom and the staff member told her to urinate herself. She held it in and ended up getting an UTI. For the next 3 days, she ran a fever of 102 and nothing was done. My loved one called me and told me what was happening. I called the unit and my call didn't make it pass the security guard. He told me I couldn't speak to anyone about it, that my loved one was the one to file a complaint. She requested to speak to the supervisor and was told she had no business talking to the supervisor. The next day, her mother and I went in person to speak to anyone in charge and we didn't get pass the front desk when the receptionist made some calls. Social worker Joy called the desk and refused to speak to me, only to my loved one's mother, which by the way, doesn't understand why everyone refuses to speak to her. Joy told my sister that if she wanted to speak to someone, she would need an appointment. My sister made the appointment and when she went to see my loved one, she had already been transfer to a different facility, and nobody called my sister to let her know. I can't believe someone could be so heartless. No communication with the patient or the family. Nothing was done. Fortunately, I am a nurse myself and I run a building of 180 beds. I do know about patient's rights and dignity and also know about state regulations. I will follow up on this. Management needs to do something fast because this place has the potential to become a great hospital, but with staff members like Joy and so many others, this place is nothing but a uncaring garbage can. Either they change their approach, or someone needs to shut down their doors forever. I hate this forsaken place. I wish I could give...