Houston Pet Cremation Services — Local services in Jersey Village

Our beloved “Little Man”, Phantom passed away suddenly at our home last week and my husband and I are devastated. We wrapped him up in his favorite towel and had to wait until the following morning to find a cremation service. H.P.C.S. was the third number I called and after hearing Joann’s kind, compassionate and empathetic voice, I knew who I wanted to handle Phantom’s final service. Hearing how completely distraught I was, she graciously answered all of my questions, even when I asked twice, she offered directions and to call if we got lost(even during the age of GPS) and told us to be careful and take our time driving, that she would be there all day and there was no rush. She explained that since pandemic precautions were in place we wouldn’t be able to use the viewing room, but set up a table and chairs outside on the porch. She even had a chair for Phantom, understanding we did not want to set the box we transported him in on the ground. Joann sat with us and very patiently waited for us to fill out the forms, explained the costs, reassured us, a few times, that he would be cremated by himself and we would only receive his ashes. She even asked us if we wanted his towel back, and told us if we liked, at no charge, it would be cremated with him. (Which is what we chose.) We took a bit to say goodbye, and Joann never interrupted or tried to hurry us along. After we said our final goodbyes she gave us a sweet little prayer, helped us pick out an urn, told us about the cats who had made a home at the facility, and comforted us.

I only wish we could give Joann and H.P.C.S. A whole constellation of stars. We pick up Phantom’s ashes this afternoon, and some would say that this review is premature, but I wanted everyone to know how brilliant Joann and this...

I really wanted to like this place. The lady I dealt with when I dropped off my pet's remains was the sweetest lady on earth. She was so kind and understanding and helped me so much that day when I really needed help. I was and still am a complete basket case over this loss. God bless her for her kindness, empathy and compassion that she shows to people. She is a gem and most likely why this place is still in business. The people, who I believe are the owners, come off as very rude and referred to my baby as an "it". They seemed very cold and offered no type of condolences whatsoever as I stood sobbing in their lobby. I wasn't expecting grief counseling but instead of trying to avoid me it would have been nice to hear something along the lines of "I understand". The pick up went just as miserable. I should have stayed and went in the private room while the cremation was taking place. If anyone I know loses a pet I will not recommend them. They need to step up their skills at consoling people and just customer service in general. If they can't manage that or just simply don't want to then they need to step aside when a customer comes in and let that lady run their business because she was truly a...

My sweet boy of 9 years passed New Year’s Day. I originally planned on taking my boy in to the vet to pass peacefully and they would also handle the cremation. But he passed before our appointment date. Sobbing I called my vet who told me they would be open New Year’s Day, but no one answered. My friend googled a couple places close to me and I decided to go with Houston Pet Cremation. Cynthia answered the phone when I called the after hours number and she explained everything to me from price to when I will get my little buddy back. She later came and picked up my boy and even though I had been sobbing before she arrived, for some reason she just put me at ease. I knew when I saw her, that my baby would be in good hands. She delivered my Red to my home today and I must say they did a beautiful job. The urn exceeded my expectations and the card was a beautiful touch. I am so grateful for this place and for Cynthia. Thank you so much for...