Sportsman's Warehouse — Local services in Juneau

Did a phone order from out of town that I thought would be enough to get more help from any of the employees than we did... Instead the help that I had were told that I should have hired more help and that they were unreliable. When I had bought the item I was told that I would need to have someone come get it because they don’t deliver. So that’s what I did. Got someone to come help. They never told me that I needed to have professional movers come and get the item before I had purchased said item. After I had come to the conclusion that I wasn’t going to get it… I had called to ask for a refund. Costumer service got me a manager and then was told multiple times that I was supposed to have hired professional help. Every time I tried to explain my situation I was interrupted so I asked for a refund probably five times before it was agreed. I would have thought that they’d be more than happy to get more help together to put a 1700.00 item in a truck. I was just really unsatisfied with the costumer service. Oh and the price I was given originally was Atleast $150 cheaper than the actual price that I was charged so after tax and the random up charge for the item that’s been there for weeks maybe even months was probably close to 300 more than I was told. 🤷‍♀️I could go on and on but I’ll just leave it at that. I wish that I had a...

Had a lot of great help from the staff - were very helpful and empathetic handling a faulty product issue. Offered to buy back the gun that jammed everytime - used twice and tried different ammo to see if that changed anything.

The manager is absolutely awful and stepped in to a situation where his staff was making it a great experience - talking down to people, and " I wouldn't even buy this crap back for $50" for a gun they sold my mom for over $600 dollars months.

Why are you selling a product for $600 that you say isn't worth $50 dollars? Will be contacting Beretta to let them know sportsman is telling folks their guns aren't worth $50 - just a bummer, not how you...

worst consumer experience ever. i spent almost an hour shopping & $355.00 being followed the whole time, i understand everone has a job to do, but when i asked for a dressing room, i was ignored. ignored and followed. when trying on shoes a gal asked if i needed help, before i could answer, she pulled the shoe i was holding right out of my hand & only stood there staring at me. i dont ever want to shop here ever again. when i decided to check out, they asked "are you sure you dont want to put anything back...." horrible,...