Beauty Boutique Salon and Medi Spa — Local services in Jupiter

I went to this place a few times in the past and had Desiree as my hair stylist. I honestly can't say a bad thing about her, she was both very nice and did a very good job with my very curly/thick hair. Fast forward several years until yesterday. In between now and then, had tried multiple times to get an appt w/ Desiree again, but she was usually unavailable (probably because she's so good). Had my first hair cut in 9 months, and had Gina as a hair stylist (because at this point I was desperate and thought I would give someone new a shot). Also, just to preface this, I called ahead of time (about a week), and the girl on other end of the line confirmed I wanted a haircut & BLOWDRY (remember this fact, it's important later). My appt was at 9:15, walked in 4 min early to learn that Gina wasn't even there yet. The very nice front desk woman just told me to browse the store in the meantime, which I did. About 5 min later, she comes up to me and says she just got off the phone w/ Gina and she will be here soon and that she should start me off w/ a conditioning treatment in the meantime, I said okay and followed her to the back where she did the treatment and sat me down below a dryer. (Side note: no one was wearing masks in this establishment w/ the exception of 1 person. While I am fully vaccinated, wearing a mask myself, and fully aware that mask mandate was lifted, I didn't feel comfortable w/ how close the stylists had to be to you and that they didn't choose to wear face masks, was mildly disturbed by this, but that's just my personal opinion). Anywho, Gina comes in about 10 min after I was under the dryer grabs me and washes my hair out. Literally doesn't let me get a word in edgewise, starts IMMEDIATELY talking about her daughter. While I don't mind personal conversation at the salon, she could maybe also start asking what I want to do to my hair today, because I came in for a HAIRCUT. But no she doesn't ask until after she's already sat me in the actual chair, brushed out all my hair (which she was SUPER rough about), and got her scissors out. I was SO scared she was going to start cutting w/o even asking me what I wanted on my hair. But no, she finally asked, and I told her of my plan just to chop off dead ends, add long layers, and some bangs as well. Now, I don't claim to be a hair stylist or expert when it comes to cutting hair, but it seems to me w/ thick hair (at least), you should section the hair off and cut by sections in order to make sure it all looks even in the end result. But no, she starts from the front of my left side of my head and just works her way around. This was the moment I knew it was all downhill from here. Fast forward and she's done. She puts some product in my hair, and then she tells me I'm done. It's at this moment I realize she had no intention of blow drying my hair, and I said I wanted it blow dried and she was surprised. She said one of the things she put in my hair was to retain moisture in curly hair because she thought I wanted to leave it curly. So clearly she did not talk to whoever scheduled the appt, and assumed she knew what I wanted WITHOUT EVEN ASKING ME. Instead of taking me to the back to wash out all the product that was meant to keep my hair curly, no she pulls out her blow dryer, goes right to work, doesn't even section off my hair and just VERY ROUGHLY uses her hands to dry my hair. About halfway done, she finally brings out a brush (which she drops MULTIPLE TIMES on my lap, the last time it dropped on my lap, rolled off, and went under the dresser in front of me, and she NEVER PICKED IT UP). She also tells me she has a cut on her hand (which she shows me) and that it bothers her when she feels my hair going through the cut every time. Okay lady, NOT ONLY IS THAT UNSANITARY, but you just advertised to your client that you're BEING UNSANITARY. I don't know, MAYBE you could use a brush like any normal person? But she finally does, get's it dry, and then uses a curly iron to give me waves. In the end, my hair felt awful due to excess product and I left...

Do I hate it? YES! And so does my family. Even my friends who have seen it say it is awful. I have never had a more awful salon experience. I have naturally curly hair that I absolutely love. I went in for a trim and blending of layers. I took in a picture of the "goal" and showed the girl. She asked a few questions about my hair routine and I explained I am a wash it, finger comb conditioner through in the shower and let air dry with some coconut oil to tame the frizzies. After trimming some, she suggested drying it a bit so we could see how it looked. I figured she knew what she was doing and didn't expect an entire blow out, straightening every strand of hair on my head to look like a friggin 2x4. It is the most unflattering, aging, and impractical hairstyle for a busy person with a bad shoulder. And why on earth would a salon style someone's hair after a cut in to a style they don't want? It is impossible to tell whether the cut is any good if they iron it out to the point you have no idea what it will look like the next day. THEN, to add insult to injury, she added $30 to my bill for the blow out that I didn't ask for, didn't want, and told her I would NEVER do to my hair. When I got home, my family was just as shocked and horrified. Truly the worst look imaginable. I would honestly look better if I shaved my head completely bald. I will never go back and am considering asking for a refund. It truly is...

PLEASE READ, AND THINK TWICE BEFORE BUYING ANYTHING AT THIS PLACE!!! To get my credit card was just smiles, but to help me in a extremely sensitive moment, they could not be more rude. When I first came in they treated me like a queen. Showed me the merchandize, let me try few of the wigs, and set me in a room with privacy for me to have a view of the wig. As that was my first real try, they were smiling and giving me millions of compliments. I purchased a $1800.00 wig, and 15 minutes after I called the saloon stating that I was not feeling comfortable with my choice and I would like to know if was possible for me to replace for a smaller one. I was never so mistreated in my life. The firs call the person was super rude, laughing of my question, took my information stating that Wendy was going t give me a call back, what did not happen. The second time I tried to call the person who answer the call was rude stating that there was signs everywhere stating that there was no return on wigs, per my condition I did not pay attention. However, I did not want to return, but to replace for something that was not going to overwhelm me. The person left me for over 20 minutes on hold until I had to hang...