Tijuana Flats — Restaurant in Jupiter

Let me start off by saying I'm not the biggest fan of tex-mex style, I usually prefer more traditional local Mexican restaurants, such as El Fogoncito, a juxtaglomerular to the chain that is Tijuana (this throughout this review I will be comparing the two). That being said, the food is inglorious. I don't know if it's just my silly little taste buds, or the overall inferiority of tex-mex when comparing it to traditional Mexican, but the food here was laughably grungy. I wouldn't come here again while ordering anything more than a few fanerz N chips. That being said, the service at El Fogoncito can only hope to match the incredulous workforce that is the Tijuana Flats team. When I first entered the establishment, I was met with a glare from across the room, eyes peering at me from across the room, the creature barely exposed its eyes above the cash register it cowered behind, like a peevish, introverted, librarian. Nervous, but intrigued, I stepped forward, eager to greet the figure. I walked up the the cash register, greeting the figure and slowly deciphering it's corporeal flesh. The creature was human, oh so human, his eyes glistened at me under the ugly LEDs hanging over the ceiling, his hair swept above him like an eagle nest perched stop an intimadatous mountain, his hands hard at work, but attentive. This sight alone, from the man I would later discover to be conceived under Noah Mook (cashier) left me in euphoria. Instantly, the mood was uplifted for me from the cult leader-like charisma of Sir.M, and in a way, saved this establishment for me. Seeing this place act as refuge for the soul gave it a new empathetic atmosphere similar to that of an orphanage or pet adoption center. I ordered my mediocre chips and sat in awe, gazing at Mook at work with my mouth agape and mind flaying. I had to rush out of the restaurant, on the verge of tears from this enlightening experience. I probably won't come again as the food...

Terrible experience. I walked into an empty restaurant, only one group of 4 in front of me. They order, I order, an order for myself wife and daughters. After my order, there is a rush of about 20 people. I was there waiting for another 20 minutes for my food and every single customer that walked in and order after mine all got their food meanwhile myself and my daughter who got off the car to see what was going on stood there and watched as the employees served EVERY SINGLE ORDER taken AFTER ours and served theirs first. I expressed my dissatisfaction and the employees disregarded completely until I raised my voice for other customers to witness what I’m going through and customers began to apologize to me and my daughter. At that point the girl started working in my refund but took her time and clearly hesitated. After waiting 5 minutes for a refund, she very discreetly only refunded me partial of the order! When I brought it to her attention she acted as if she didn’t know what I was referring to until I repeated myself again and instead of refunding me the rest she walked away, started helping other customers and taking more orders. I ask for the manager and the manager himself didn’t have the professionalism to even look me in the eye, gave me attitude the entire time and after he processed the remaining refund he threw the receipt and walked away. These people are racist and scum....

I love Tijuana Flats and definitely consider myself a Flathead (I've been to at least 15 locations). I've stopped into the Jupiter location before and this time, I was in a hurry so I decided to just place an order through the app and pick it up. I arrived about five minutes after the order was supposed to be ready, thinking it would be sitting there waiting for me when I arrived (which would have been my fault). But nope. I asked and they said it was still being worked on. Finally, 15 minutes later, it was ready.

I could understand if they're busy but 15+ minutes after the time that it was initially supposed to be ready AND barely anyone else was in the store is a bit extreme. You could also tell they were kids as I could hear them laughing and joking around in the back. I normally wouldn't have been bothered to think about it much longer but there was no apology or anything. And to top it off, I ordered a large queso and they didn't even provide the bag of chips in my order so I had to go and purchase chips from the store to make it even able to eat. And, I ordered soft vegetarian tacos and there was some sort of black char from the grill all in the shell as well, it almost tasted like steak.

I'm not sure what they're doing back there but...