Riddle's Jewelry - Kalispell — Local services in Kalispell

On December 15, 2018, my boyfriend and i took a weekend getaway to Kallispell. While there we stopped by Riddles to get my ring tightened and cleaned. Soon after we left i got got a call and was told my stone was shattered by the cleaner, i was devistated for the stone itself had sentimental value. Hannah, the jeweler who called to inform me of the news was very apologetic and took it upon herself to see that my ring be fixed. I was apart from my ring for a whole month, but i can say that it was worth it. Hannah was amazing with keeping me up to date on what was going on, where we are at in the process, and just keeping in touch with me. My stone was a hard color for them to match and she was so determined to match the color spot on, It was as if she took care of it as her own. When they finally received my ring back compete with the new stone it wasnt matched as close as Hannah had hoped so she called me and updated me once again, this time also by sending me a picture, when i got the picture i couldnt stop starting! I had to call her back and ask her if thats what it really looked like because the new stone was almost prettier than the first one! I was so happy and pleased! I just cant thank Hannah enough for everything she did! I would go back to Kallispell riddles...

Had a very negative experience with this jeweler (specifically their goldsmith, Jacob and Lauren). I took my custom engagement ring here to get re-sized. I was initially quoted $50 and then came back a week later to drop it off and was quoted $55. I didn't care because it was such a small amount of money.

Two weeks after I dropped my ring off, I received a call from the goldsmith saying that the stones were fake on the engagement ring and "equivalent to costume jewelry". They also told me that my custom 14k gold band looked used and was likely a used ring. They recommended that I contact my original jeweler and have a gemologist come to our house.

We had the gemologist come to our house. She reassured us that the band was not 'used', the diamonds were in fact real, and that the other stone was an equally valuable stone. (we though it was a sapphire and it was a different stone).

This entire process was extremely emotionally exhausting and upsetting. Being told that your 1mo old custom engagement ring looks like 'used costume jewelry' is VERY upsetting...especially when it's not true. Having to pay for a gemologist and STILL not having my ring re-sized has been a really disappointing way to celebrate...

I went to Riddles (Kalispell Montana)for a ring cleaning. Than I was so happy with the sales rep Hanna I brought in a chain that needed repair. After that I found myself so pleased, I went back the following week to purchase an anniversary ring. I have been back every week for other repairs with my jewelry that I have been putting off. Hanna and colleague Lauren have been so kind and helpful. I have purchased multiple items and they helped me find repairs I never new I needed. They took there time going through my jewels in cleaning and made me feel like a important customer. Because of them I have purchased 14 items and 3 others still undecided. Hannah never pushed a sale and went above and beyond to get a set in that after all I chose not to get. I am very satisfied with Riddles and its staff in Hanna and Lauren that I have decided to purchase all my Christmas items at Riddles. They deserve recognition for outstanding customer service. HANNA worked with me for weeks on my anniversary ring. Getting estimates, stones, styles and just went beyond a sales rep duty. Thank you Riddles,...