Batteries Plus — Local services in Kannapolis

Date: October 14, 2025 To: Batteries Plus Corporate Office W231 N9520 Corporate Circle Waukesha, WI 53186 CC: Duracell, Inc. Attn: Customer Relations 14 Research Drive Bethel, CT 06801 Subject: Warranty Refusal – Duracell Battery Purchase at Batteries Plus Store #682 (Concord, NC) Dear Customer Relations / Warranty Department, I hope this letter finds you well. I am writing to formally complain about a refusal to honor a valid warranty on my Duracell Ultra Gold 12V 40R battery (model SLI40RT6M) purchased from your Concord, NC store (Store #682, 6036 Bayfield Parkway) on November 13, 2023. This battery is covered under a full three-year warranty, valid through November 13, 2026. Yet when I sought to exercise this warranty, on October 11, 2025 service was denied by assistant store manager Jacob, who offered multiple excuses rather than upholding the written warranty. I was told the alternator might have caused the battery failure, but this is not plausible in this case — the battery was measured at only 3% charge, which is consistent with a failed battery, not a charging system issue. Additionally, I interacted with Jacob Costa, Assistant Manager (who also refused to facilitate honoring the warranty. The interactions were unprofessional, lacking diplomacy, compassion, and respect. I believe this refusal constitutes a breach of the warranty terms. Below are the purchase details for your reference: Product: Duracell Ultra Gold 12V 40R Battery (SLI40RT6M) - Warranty Period: Full replacement through 11/13/2026 Purchase Price: $204.99 + $22 core fee Discounts Applied: 15% off sitewide, $15 instant rebate Total Paid: $195.78 Transaction: 11/13/2023, 12:15:54 PM Store #: 682 (Concord, NC) Transaction IDs: P67595155 / P67595158 This experience was frustrating, time-consuming, and embarrassing. I trusted your company and Duracell to uphold the warranty when I purchased a premium battery, and I feel seriously let down. I request that Batteries Plus corporate immediately investigate this incident, compel your Concord store to honor the warranty, and provide me with replacement or compensation without additional burden. I also ask that Duracell be made aware of such occurrences in your retail network, as it tarnishes the

brand’s reputation for quality and customer trust. Please respond within 10 business days with your plan to resolve this matter. I have attached copies of my purchase receipt and documentation for your review. Thank you for your...

I couldn't wait to come and share my experience. I broke the key to my buick verano this morning and in a panic, I began calling different places to see how to rectify my mishap as quickly and cost effective as possible. Let's just say I spent 2 hrs calling around with no success. Buick dealerships were charging astronomical prices and required a 2 day wait while the key was being shipped. Now let's fast forward to my last call to batteries plus in Concord. I spoke with the most reassuring, patient person by the name of Tim Rettammel. I was confident just in speaking to him that he would take care of my concern in a timely, COST EFFICIENT and best of all, kind and professional manner. When I arrived, I was only there for 10 minutes. Tim cut and programmed a new transmitter key and checked my car battery all in a short period of time. The professional and welcoming environment that I was met with, from Tim and his colleagues, is what inspire me to write this review. He deserves recognition for his stellar service. If you want a knowledgeable person who can help you get in and out quickly, which also brings a certain warmth to your interaction, then Tim is your man! Thanks again Tim! ...

They have replaced a battery in my iPhone, and did an excellent job! They explained everything to me in detail. Our last purchase was LED lightbulbs for our bathroom. We did an upgrade and modernized our bathroom and light fixtures, and now we have a fixture for 6 near the sinks and 3 near the shower/tub. The 29 W GE lightbulbs would burn out monthly, and Lowe’s lighting department had a hard time matching us up to a better quality lightbulb. We went into Batteries Plus, and the associate helped us find a pack of 8 and a pack of 4 Duracell LED lightbulbs that have a 5 year warranty for under $20. That was less that what we were spending on the bulbs that were burning out monthly. If you have lightbulb or battery needs, I would go here before visiting any bigger box stores. The service, quality, and selection is much better than what you will...