Atami steak and sushi — Restaurant in Texas

Terrible experience tonight, they kicked us out because we didn’t order a hibachi meal for every kid. This is the first time they’ve done this, and we’ve been here before and have had an amazing time.

To start off, I will admit we have a big family, bigger than normal, but before tonight every time we have come here we have been served very well, the same waitress that almost always served us was one of the nicest, the chefs were always funny and entertaining, and the food was always great. Since we are a big family, we would always get about six orders of hibachi with extra rice, which was more than enough for everybody, and the bill always came out over $250. This was already much more than what we usually spend when we go out to eat (about twice as much) but we loved the experience, loved the staff that used to serve us, and to be honest, still love the food. And that was what kept us coming back. But today things were a bit different. When we came in we saw about three empty hibachi tables and all of the regular tables were empty too, it was about 9:00 at night, we told the lady at the door that we were 16 because we have family over for the holidays (so we were 8 adults and 8 kids), she was surprised but eventually she got us seated around the hibachi table. After we ordered our drinks she came back to take the main order and so we ordered 9 orders of hibachi and extra rice. This would have been more than enough for all of us and, honestly, the bill would have ended at around $400. But, after the lady wrote down the order and went to the kitchen the manager came out and told us that unless we ordered an entree for every single person (including kids) we would not be served. This is absurd! For an adult, a single hibachi meal is way more than enough, and they wanted us to get one for every single kid. We told them that it’s not fair, that either way we’re spending $400+ for what we ordered, And we’re only taking up two hibachi grills. So you can get an idea on how absurd this is, the tables next to us consisted of a couple on one grill and a family of 5 on the other. You mean to tell me than they’re gonna get more money from them than from us? Even if each one of those people order a hibachi meal they wouldn’t even come close to what our bill would have been. It makes no logical sense to deny us service. This is border line racists in my opinion. And I it is obvious that they denied us service because they felt they weren’t squeezing every last penny out of our pocket. The bill would have ended out to be well over $600 if we did what they wanted, and we would have not even come close to finishing the food. I don’t know what drove them to that conclusion today, but they can rest assured that we’re never...

Upon walking in at about 7:30p with my family of 5 plus 1, I was greeted by a woman stating "We don't allow drinks, put it here at the front" I was carrying a 9 month old and an unopened bottle of FIJI water. It irritated me and I quickly explained that I would be keeping the water because my baby will not be drinking their tap water or whatever type of water they serve. To greet me in that manner over a bottle of water, was completely unnecessary. We should have just left but we stayed. We waited for a table for about 10 min then was seated. When we ordered, my 12 year old son said he wanted kids hibachi chicken. Server said " No, it's 10 and under" I asked him where does it say that because it was nowhere on the menu. And he repeated "it's 10 and under" I said again "but where does it state that? I haven't seen it anywhere." He looked at the menu and said I've been working here and that's the rule. So I ordered an adult hibachi chicken for him and split it between my 12yo and 8yo. When the soup and salad came out there was a dead medium sized, black bug in my salad. When the server passed by I got his attention and told him. He squinted at the salad, picked up the bowl analyzing the salad, squinting at the bug again then walked away without saying anything. He brought another salad without acknowledging anything. Then the chef was extremely uninteresting. No tricks at all. Didn't talk outside of confirming our order. The food was cooked so quickly. Didn't taste like teppanyaki, didn't have flavor, chicken was extremely dry, shrimp was tough. There was another chef at the table behind us that was so engaging, that we were turned around looking at him and he even included us in his conversations, jokes, and tricks. The check came and gratuity was already included. I don't know if it was because of the party size or because they automatically add gratuity for every party but if it was because of our party size that is weird because it was 5 of us. 3 adults and 2 kids. The baby shouldn't count. Server never came back over and another waiter came and took the signed check as soon as I had signed it which was also just another sign of terrible customer service. The experience, the food, and how the bug in my salad was handled is why we will not be customers there again. Had to be the worst...

I used to come here a lot. But, recently stopped because of the bad service. I decided to come back once more and regretted it. First upon arrival they greeted my brother in law and made sure he had everything he needed not even looking at me. We then proceeded to order and the chef came. When it came to handing out the portions of rice he gave the most to the two men at the table some guy on the side and my brother in law. Then me and the other lady received a small portion. I then asked the waiter for teriyaki sauce and he made it seem like it was such a big inconvenience for him. He’s like more didn’t you just have some on your order. Then he walked away. I also ordered an ice tea and originally he had left sugar on the table and when I ordered another ice tea the sugar was gone. So I had asked him if he can please bring back the sugar. The waiter then got even more upset and said you just had it. He handed my brother in law the check but little did he know I was paying not him. Towards the end I gave a little tip since service was so bad. The waiter saw the tip and immediately went to my brother in law telling him to look at it. Why would he do that? I guess the waiter thought he was my husband and expected him to yell at me. I turned around and told him if you had treated me better you would have gotten a better tip. The fact that he went to my brother in law to get more money just blows my mind. Don’t get me wrong this place has great tasting food. But, from what i learned is that if you are not a man you won’t get great service.

I remembered Awhile back I ordered 2 sides of edamame and the older lady the waiter called me fat and said I shouldn’t be eating too much. I then proceeded to order more food because, I was hungry and I ate nothing that day. Just blows my mind you want to spend money and they get mad at you for ordering to much and make you feel bad about wanting to eat. I suggest you go somewhere...