Casper - Dadeland Mall — Local services in Kendall

I recently had the pleasure of visiting the Casper store at Dadeland, and I must say, the customer service provided by Brian was exceptional. From the moment I walked in, Brian greeted me with a warm smile and a friendly demeanor that made me feel instantly welcomed. Brian’s knowledge about the products was impressive. He took the time to understand my needs and preferences, providing insightful recommendations without any pressure. His patience and willingness to answer all my questions truly stood out. He went above and beyond to ensure I found the perfect mattress, explaining the features and benefits of each option in detail. What really set Brian apart was his genuine care and attention to detail. He made sure I was comfortable throughout the entire process and even followed up after my purchase to ensure everything was satisfactory. It’s rare to find such dedicated and personable service these days. Overall, my experience at Casper, Dadeland was fantastic, thanks to Brian. If you’re looking for top-notch customer service and expert advice, I highly recommend visiting this store and asking for Brian. He truly made my shopping experience enjoyable and...

We had a lovely experience at the Casper store today. Went in on a whim although we had been discussing getting a new mattress. The store is quite nice, very clean and comfortable. They have mattresses to try and they have them in little cubicles to give a bit of privacy from the people walking by in the mall. I was very impressed w the new cooling snow max mattress. Justin Reyes helped us and he was able to easily answer all of our questions while not making us feel pressured, which is not easy to do. Everyone there was extremely friendly and welcoming and we never felt rushed. Justin had us pull our truck around and brought the mattress out to us. It was surprisingly easy considering the mall was busy and the traffic was a bit crazy. It was a nice experience and the mattress is wonderfully comfortable and cool. I would absolutely recommend this store and product to anyone. The entire team working there is...

Justin and Brian were exceptional in their service and product knowledge. Having just moved to Miami, my family of 4 was sleeping on a pull out couch when we decided moment before bedtime that we couldn’t do it for another night. We went to the Dadeland Mall moments before closing and completed the purchase of a mattress with Justin where he took the time to carefully understand our situation and sleep needs despite being so close to closing. He could have asked us to come back but instead made us comfortable and even helped us when our toddler had a potty emergency. He also helped us to load everything onto our car in the dark loading dock area. The next day we realized we were missing a base/box spring for our bed frame and I went back and met Brian. He offered the same level of support and stayed late to help me load the base box onto the vehicle. They were superlative Casper...