JD Sports — Local services in Kendall

Big safety concern!! To whoever is responsible for staffing and customer service—please take this seriously.

I walked into the store with my three kids, holding a small bite of a macaron I’d just bought nearby on Dadeland mall ( Miami, FL) where the store its located Immediately, a bearded man in street-style, alley-worn clothes aggressively yelled at me to leave because of the food. His tone was loud, hostile, and completely inappropriate—especially in front of my children.

As I calmly stepped out, he continued berating me in a confrontational, almost bullying manner. It felt personal, humiliating, and absolutely unprofessional. Once I finished the snack and returned to speak with a manager, I was stunned to find out—it was the same man, who identified himself as the store manager, Brian Mattos.

This man single-handedly ruined my family’s shopping experience and left a lasting negative impression. If this is who you’ve chosen to lead your store and deal with customers, something is deeply wrong.

I’m open to follow-up, and I’m even willing to sit down and talk about with a representative contribute to training or to help replace him with someone who has the attitude, appearance, and emotional maturity to treat customers with basic respect.

Because what happened here was simply unacceptable. If you truly care, please follow up with something more than a generic online response—this is clearly not an isolated incident, and others have mentioned similar experiences at this same store.

Update..I did communicated with local us customer service / corporate with Donna p local in less than 24 hours after the incident and they were very receptive and professional looking to address the issue . I want to emphasize that the attitude shown by Mr. Bryan Mattos toward me and my family was not just unprofessional—it felt outright hostile. The way he spoke to us, especially in front of my children, was completely unacceptable and deeply disrespectful. His behavior was so aggressive that I genuinely believe it raises a safety concern. Situations like this can escalate quickly when someone in a position of authority lacks basic respect and self-control.

I strongly urge your team to not only review this matter seriously but to evaluate whether someone with this demeanor should be interacting with customers at all—let alone managing a store.

Thank you again for your time. I’m open to discussing this further if...

I had never been to a JD sports and decided to stop in by the food court. I wasn’t originally planning on buying anything, but Bryant U ended up helping me buy two pairs of sneakers & was so kind, so helpful and the epitome of top-notch customer service. I didn’t feel like he was pushing me to buy from him (like at a lot of retail stores) and instead felt like he was genuinely helping, which was really refreshing to have someone who was clearly passionate about the products and very polite. My dog also LOVED him, and he found me a matching Doberman hat because of her, which really felt above & beyond. As a woman, I often feel kind of intimidated or awkward in sneaker stores; Bryant made me feel welcomed. Unrelated to him, one blip in the experience was a security guard (I did not see their name tag) dressed in grey who made a very rude comment while passing me. I asked the guard to repeat himself, and his retort was “you heard me.” I was thinking of leaving due to the guard, but Bryant came back with my shoes a second later and made me feel comfortable again, so I didn’t even mention it in the store because I did have an overall positive experience. He answered my questions, and even showed me a shoe protector spray & a cleaner (I told him how I have a bunch of sneakers I’ve been to lazy to clean - I didn’t even know the protector spray was an option) & I ended up buying both. I only stayed and bought at JD due to Bryant’s professionalism & customer service; when I go back, I will absolutely be asking for...

Avoid this store. I waited over 20 minutes for the store manager to return from break—because apparently only he can process returns or refunds. When he finally showed up, the situation went from frustrating to downright unprofessional.

He was rude and condescending from the start, even asking me if I “understood how technology worked” during the return process. Then he picked up the shoe and examined the sole so closely—like an inch from his face—it felt like he was accusing me of trying to pull something. It was uncomfortable and completely unnecessary.

When I asked for his name (he wasn’t wearing a name tag), he refused and told me he didn’t have to give it to me. It was childish, dismissive, and not what I expect from someone in a management position.

And just when I thought it couldn’t get worse, he turned to the dozen or so people waiting in line behind me and sarcastically apologized to them “for the wait,” saying that “this is taking a really long time”—clearly referencing me. It was humiliating and incredibly unprofessional.

I left the store feeling disrespected, embarrassed, and shocked by how poorly I was treated. I will never shop here again, and I recommend others think twice...