LOFT — Local services in Kendall

Definitely understanding that high demand is coming, is when customer service must be most prepared and resilient to customers, without a doubt, Miami is a place where anything can come through your door, without manners and without tact, but what cannot be allowed is that the person who is in service and acting as a client, is the one who discriminates against you and worse yet, infers wrong things, I do not recognize myself as gay, I am a fair man and a gentleman, who does not find it difficult to help my girlfriend choose clothes, and have the patience that few men have to see what she needs to get dressed, when I am in the establishment waiting for my girlfriend in the dressing room, a woman, at least I consider that to be her gender distinction, looks at me the wrong way and tells her colleagues not to come in to try on women's clothes, when I let her know that I am looking for clothes for my girlfriend, assuming and making a person feel like something they are not, is the worst treatment, this goes for the lady in Petit blonde with short hair. Your way of treating people is unpleasant, respect them and...

I had the same “final sale” issue others in these reviews have had. Cynthia and Emily helped me. They told me I could not return or get a store credit. I had no idea what I bought was final sale. I frequently buy items, try them on at home, then return what doesn’t fit. It wasn’t made clear it was final sale when I bought it. It was on the receipt though. In tiny letters. But was not posted anywhere in the store as final sale. I called the 800# for the Loft. They recommended I go back to the store and talk to them. I did and after quite a hassle, they did give me store credit. I’ve been shopping in this store for many many years and never had an issue like this. I was told by Cynthia and Emily they were under new management now. So just a heads up. Be sure to ask if any of the items you are buying are “final sale” if you are considering...

Loft at Dadeland always have nice clothes. Due to the COVID19 stores hours had changed. No fitting rooms open to try the clothes.All of this is understandable. Last week I bought some clothes, today I went for an exchange. I got there at 6:00 pm after my work hours and they were already closed because of their schedule, they close at 6:00 pm.. A young lady came to the door and I asked her let make the exchange, she refused. Also, another customer was inside.Due to this issue, I am considering whether I am still a customer of this store. Although, shopping is not a priority at this time, when we visit malls, pay parking, etc, we are contributing to keep the economy. As a customers, we deserve consideration...