A&M Custom Jewelry — Local services in Kennesaw

"Our 10th anniversary was approaching and I wanted to surprise my wife with something a bit more special than the previous 9- a round diamond of excellent cut, G or H color and VS2 to S2 clarity and 2 plus carats in size seemed like it would be the answer. I visited jewelry stores, diamond brokers and five online web sites to do as much due diligence as I could in the time that I had. I kept coming back to A&M custom jewelry because their selection was outstanding, their prices were more than competitive, their education on diamonds was superb, and their online assistance was exemplary. I had the good fortune to deal a representative who essentially found the diamond that I was searching for and recommended it to me. Based on the criteria that I had given him, he suggested a 2.34 carat round diamond of Excellent cut, H color and VS2 clarity. I had some concern about the clarity but he assured me that the inclusions weren't visible to the naked eye and that the diamond's other characteristics and price far out-weighed the clarity (which no one would see anyway, except inder a 10 power microscope). I decided to go with his suggestion. Also, since this was a surprise to my wife, I did not want any phone calls coming to our home. Additionally, I had to receive the ring by a certain date, as we were leaving town the next day for Lake Lanier . The surprise element was maintained, the diamond arrived on time, and I presented it on our anniversary. "Did she like it?" you ask. "More than I can say in a family review!" is my answer. We had it placed in a platinum setting and it is now part of a three ring group with the diamond being the "shining star." I have since had the diamond appraised by a reputable jeweler - the dollar amount was significantly higher that what I paid. " the best part was about to come. My wife surprised me with a watch from A&M custom. And I had no idea she was shopping from the same store and they made her pick up the same Rolex watch I liked. My man AJ nailed it. I love the guys at a&m and they are my new...

TERRIBLE SERVICE DO NOT SHOP HERE. I brought a diamond here to be put into a tooth cap, they took my measurements, told me come back in a week. I come back the next week and it’s not ready, they tell me ANOTHER week, I understand stuff happens so I wait - I come in- ITS STILL NOT THERE! They tell me to wait 4 MORE days, the day finally comes and the tooth is LOOSE, doesn’t fit, the quality is terrible!!! It’s chipped up, all types of problems. They try to repair it, still won’t work. They tell me I have to wait AGAIN! At this point I’m over it so I leave, they call me 30 minutes later and tell me they’re prepared to give me a refund. I get there and they take the diamond out of the tooth, and hand it to me. Telling me THATS the refund, no offer of payment for all the time I’ve waisted or even refunding the initial balance of labor! If you’re not a rapper don’t shop here!!! Terrible TERRIBLE customer service. They only care about taking care of their rap clients to look good for...

I came into A and M custom jewelry today to get a ring I purchased re-sized and my wife’s charm bracelet cleaned. AJ is great! And all of the staff that I met were helpful and friendly.

While I was waiting I found a ring that I really liked which I ended up having to get it made custom for a perfect fit. AJ guided me throughout the entire process to get my custom ring to come to life. There were many days where he waited for me even though he was done for the day just so that I can feel comfortable throughout the entire process. My ring is great and so far so good and I’m not worried even if something does happen. My ring is insured and I will make sure to take it in for an inspection whenever it’s that time so that I can get the service it needs if something does ever happen. I’m very happy with my ring....