The Spot Smoke Shop and Kava Bar — Local services in Kenneth City

So, I actually really like this place. Been going there since they opened not too long ago. Great vibes, friendly people. Been super cool. The reason for 3 stars (which, for any other shop would have been zero or one star), is because they have a ZERO returns policy. Even if the device is defective. Which is unfortunate. I spent $25 more than normal on the device (they're $35 online, and $45 at another shop locally, I bought it for $60 at The Spot because I wanted to support my local shop), And now I'm just kinda stuck with it. Guess I'll just order online like I was going to originally. lol!

Warranty department said I could send it in 15 days after purchase (because the seller is supposed to warranty it for 15 days). They also said, because it's discontinued (which would've been nice to know. Means I won't be able to get replacement pods and stuff for it), it will take at least 4 weeks to fix, and I would have to cover shipping. So, even though I really dug this shop, I'm just kinda screwed, and feel obligate not to shop here anymore. Maybe just don't buy devices from them? Or do so knowing that...

Loved this place so much, I was faithfully coming the last 7 months, love the young kid who works at night until I went in this morning to buy two puffs, got accused of switching them out at the counter, I told them to check the cameras and showed them my old puff was worn out as you can see it was used and then I picked a different flavor and two had leaking juice so instead of buying another puff I asked for a refund and then had to sit for 10 mins because apparently doing a refund for 15$ is a huge deal asked me to come back , I said no so I spent 15 mins in there waiting for approval to do the refund, absolutely unbelievable to say I’ve never had so many issues in a smoke shop is an...

I just purchased a pen battery from here on August 27th. Yesterday, it stopped working for no reason whatsoever. I just called them and spoke with someone who informed me that they don’t offer returns/exchanges, even on defective merchandise with proof of purchase. They said there’s a sign posted somewhere behind the register but it should be visible to all patrons, near payment station or somewhere listed on the receipt. Most of these shops have warranties with the manufacturers etc and can claim defective products but apparently not here. Do yourself a favor and go...